AA PHONE NBRS

TRACK YOUR LOST BAG ON AA

Where Are My Bags?

Passengers can now track their lost bags on www.aa.com

Keep track of your bags from check-in to touchdown

using your record locator or bag tag numbers.

Tracking of your bags is done using www. aa.com

Other Recommendations

--- Make sure your name and address is on the inside and outside of your bag.

--- Place a copy of your ITINERARY inside of your bag(s)

--- Avoid buying a Black suitcase.

--- Ensure old addresses, old phone numbers, and old bag tags are removed.

Luggage Tracker

--- You may want to purchase a LUGGAGE TRACKER.

--- What is a luggage tracker and how does it work.

Luggage Tracker INFO

Useful retirees websites & phone numbers

Revised: March 2022

WEBSITES

· Mainline American: newjetnet.aa.com

· Envoy: my.envoyair.com

· Piedmont: mypiedmont.aa.com

· PSA: mypsaairlines.com

· Retired mainline American: retirees.aa.com

· Retired Envoy/Piedmont/PSA: fly.aa.com

Team Members Services

General Questions About Non-Rev Travel

Team Member Service Center employeeservices@aa.com

American Airlines Non-Rev Travel Desk - (WE FLY AA)

1-888-WE-FLY-AA (1-888-933-5922)

Toll-free number is valid from the U.S., Canada, Puerto Rico, the U.S. Virgin Islands, Bahamas, Bermuda, British Virgin Isles, Cayman Islands, Turks and Caicos, Dominica and Panama.

When to contact: If you need to list for non-rev travel and don’t have access to a computer or need to price and purchase an AA20 or AAdvantage Award ticket.

Interline Pass Bureau; Business Travelon and by other airlines. Email: interline.travel@aa.com

When to contact: If you need assistance with business travel when online travel isn’t available.

Interline Personal Travel on and by other airlines.

Email: myidtravel@aa.com

When to contact: If you need assistance with personal travel on other airlines,

Non-Revenue Space Available (NRSA) Department

When to contact: If you have questions related to billing or refunds for pass travel. For additional information, see the Trips tab in the Travel Planner to open a case or dispute charges associated with non-revenue travel.

How/where to reach us: (Include AA ID on all correspondence and check payments).

Email: NRSA.refunds@aa.com

Regular U.S. Mail: American Airlines PHX-RWE-ACR ~ Attn: NRSA , 4000 E. Sky Harbor Blvd Phoenix AZ 85034

Websites

Revised: March 2022

Travel Planner - Access via: www.retirees.aa.com

Used for non-revenue travel planning on American and American Eagle including flight listing, flight check-in, viewing priority lists, checking gates/times, and estimating applicable service charges.

myIDTravel Access via: www.retirees.aa.com,

Used for ZED ticketing transactions for travel on other airlines including checking flight loads, flight listing, ticketing, refunds and agreement details.

Global Entry Access: Department of Homeland Security: Trusted Traveler Programs.

https://ttp.dhs.gov/

What is the difference between Global Entry, TSA PreCheck® and the other Trusted Traveler programs?

TSA PreCheck® and Global Entry are both Department of Homeland Security (DHS) Trusted Traveler Programs.

U.S. Airports: TSA PreCheck® provides expedited security screening benefits for flights departing from U.S. Airports.

U.S. International Travel: Global Entry provides expedited U.S. customs screening for international air travelers when entering the United States. Global Entry members also receive TSA PreCheck® benefits as part of their membership.

For more information on all of the DHS Trusted Traveler Programs use the DHS interactive Trusted Traveler Tool.

Known Traveler Number (KTN) is a TSA designated number to allow low-risk travelers the TSA Pre-check option.

NON-REV TRAVEL ISSUES

AA Contact Nbrs. Part II

NON-REV TRAVEL ISSUES

NON-REV TRAVEL ISSUES SHOULD BE REPORTED TO AA

(Using the AA Retirees' Website)

We have included the process to report travel issues in the 'TEAM MEMBER SERVICE CENTER' Section below.

You must log-in to the AA retirees' website and use the on-line form provided to OPEN A CASE

www.retirees.aa.com

AA Contact Nbrs. Part I

AA Contact Nbrs. Part II

NON-REV TRAVEL ISSUES

These numbers are subject

to change.

AA Contact Nbrs. Part II

TMSC - AA Team Member Service Center

TEAM MEMBER SERVICE CENTER

EMPLOYEES & RETIREES

1-800-447-2000

RETIREES ONLY 1-844-543-5747

MON-FRI: 7 a.m.–7 p.m. CT

SAT-SUN: 8 a.m.– 7 pm. CT

__________________________________

RETIREES' ID

If you need an AA Retirees'

Identification Card,

or you have lost your ID;

you will need log onto the AA Retirees' Website and follow the instructions

to request one.

The process to request one is located

on the 1st page of the website,

right -hand column.

WWW.RETIREES.AA.COM

RETIREES PROMPTS

#1 - TRAVEL

#2 - 401k & Pensions

#3 - Health & Wellnes Plans

#4 - Proof of Employment

and Salary Verification

#5 - Retiree's Represenative

#6 - Payroll Services

#7 - Password Reset

This is the Area of the Service Center

to confirm that your "personal information" on file with AA

is accurate and current.

RETIREES ON-LINE ACCESS

Use the "Automated Form" on the Retirees' Website to open a case or review status of a case already created.

OPEN A CASE

Report Non-Rev Travel Issues.

(Include specific flights, dates, airports, passenger names, relationship to you, etc).

TRAVEL INVOICE QUESTIONS

Refunds/Overcharges

Choose the Travel Planner Option
View Previous Trips.
Select the dispute button on the trip for which you have a dispute.

STATUS UPDATES ON YOUR CASE

An email will be sent to the appropriate department for review.
AA will provide updates on the issue reported.

www.retirees.aa.com

UPDATE MY INFORMATION

EMPLOYEE & RETIREE CENTRAL

AA has transitioned to EMPLOYEE CENTRAL which is a new HR System

for employees and retirees.

You must make additional notifications to other administrators to ensure

your update(s) is reflected

in all of your retiree records.

Contact administrators for the following benefits separately to update personal changes and contact information.

___________________________________

Fidelity (401(k): 1-800-354-3412

COBRA: American Airlines Benefit Service Center (888) 860-6178

Retiree Dental: MetLife (800) 474-7371

Supplemental Medical: HealthFirst TPA

P.O. Box 130217, Tyler, TX 75713-0217

or call (800) 711-7083

CHANGE PERSONAL DATA

EMPLOYEE & RETIREE CENTRAL

It may take up to (10) business days for the updates to be completed.

To obtain a copy of the

Retiree Personal Data Change Form

log-in to the AA retirees' website.

www.retirees.aa.com

You can access the FORM on the

Home Page, in the Right Margin,

by Clicking on;

UPDATE MY INFORMATION

_____________________________________

Change in Marital Status

Name Change

Update Mailing Address

_____________________________________

Print and Complete the

Retiree Personal Data Change Form

U.S. MAIL

American Airlines HR Services

P. O. Box 619616, MD 5146 HDQ1

DFW Airport, TX 75261-9616

FAX: 817-967-6335

SCAN & EMAIL Retirement.Services@aa.com

AAFCU

EMPLOYEE & RETIREE CENTRAL

AAFCU

Changes to your personal data will NOT automatically be updated in your

AAFCU records.

You must directly contact the Credit Union to make any changes with them.

New STREET Address

AACU

14050 FAA Blvd.

Ft. Worth, TX 76155

New MAILING Address

AACU

P. O. Box 619001

MD 2100

Ft. Worth Airport, TX 75261-9001

VERIFICATION OF EMPLOYMENT OR RETIREE STATUS

The Work Number® quickly provides automated proof of your employment and salary information with American Airlines.

The Work Number® is widely known to mortgage lenders, banks, property management companies, and others who may need proof of your employment or income, and it’s easy for them to use. The service is available anytime, anywhere - 24 hours a day, 7 days a week.

You must set up an Account through the Work Number. The process to
set-up an account is explained on the American Airlines Retirees' Website. www.retirees.aa.com

You may also request your Employment Data Report from the Work Number Website. The Employment Data Report gives you the ability to determine if your information is correct.

THE WORK NUMBER WEBSITE

W2 - RETIREE TAX FORM

All U.S.-based retirees will receive a paper W-2 Tax Form for 2022 at their mailing address on file with AA. It will be postmarked by Jan. 31, 2022.

PLEASE ENSURE AA HAS YOUR CURRENT MAILING ADDRESS.

The IRS now requires AA to report your income related to retiree travel on Form W-2. Imputed income is the estimated value of a trip that is added to your taxable income to comply with IRS guidelines. Trips are valued for imputed income purposes based on mileage for each segment flown.

Imputed Income applies to travel by registered companions, non-dependent children (up to age 24 yrs.), domestic partners and their children.

Imputed Income DOES NOT Apply to D3 Travel.

_________________________________________________________________

AA retirees residing in San Juan or the U.S. Virgin Islands do not pay federal income tax. If the retiree goes to their profile in The Travel Planner, the coupon breakdown in the detail area shows $0.00 for federal tax and that they are only charged for FICA.

Questions? If you have questions about your W-2 for imputed income related to travel, please contact the Team Member Service Center

at 844-543-5747.

American Airlines Retirees' Committee, Inc.

PAGE INDEX - AA CONTACT INFORMTION

TRACK YOUR LOST BAG ON AA

Where Are My Bags?

Useful retirees websites & phone numbers

Revised: March 2022

Revised: March 2022

Revised: March 2022

Websites

Revised: March 2022

Revised: March 2022

NON-REV TRAVEL ISSUES

AA Contact Nbrs. Part II

NON-REV TRAVEL ISSUES

AA Contact Nbrs. Part I

AA Contact Nbrs. Part II

NON-REV TRAVEL ISSUES

AA Contact Nbrs. Part II

AA Contact Nbrs. Part II

AA Contact Nbrs. Part II

TMSC - AA Team Member Service Center

UPDATE MY INFORMATION

EMPLOYEE & RETIREE CENTRAL

EMPLOYEE & RETIREE CENTRAL

EMPLOYEE & RETIREE CENTRAL

CHANGE PERSONAL DATA

EMPLOYEE & RETIREE CENTRAL

EMPLOYEE & RETIREE CENTRAL

AAFCU

EMPLOYEE & RETIREE CENTRAL

AAFCU

VERIFICATION OF EMPLOYMENT OR RETIREE STATUS

W2 - RETIREE TAX FORM