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1. March 2022 - Revised AA Contact Information
2. Reporting Non-Rev Travel Issues
3. AA Contact Numbers - Part I & Part II
4. Team Member Service Center & AA Retiree ID Card
5. Update My (Retiree) Personal Information
6. The Work Number -
Verification of Employment and/or Retiree Status
7. Imputed Income & Tax Forms for Retirees
· Mainline American: newjetnet.aa.com
· Envoy: my.envoyair.com
· Piedmont: mypiedmont.aa.com
· PSA: mypsaairlines.com
· Retired mainline American: retirees.aa.com
· Retired Envoy/Piedmont/PSA: fly.aa.com
Team Members Services
General Questions About Non-Rev Travel
Team Member Service Center email@example.com
American Airlines Non-Rev Travel Desk - (WE FLY AA)
Toll-free number is valid from the U.S., Canada, Puerto Rico, the U.S. Virgin Islands, Bahamas, Bermuda, British Virgin Isles, Cayman Islands, Turks and Caicos, Dominica and Panama.
When to contact: If you need to list for non-rev travel and don’t have access to a computer or need to price and purchase an AA20 or AAdvantage Award ticket.
Interline Pass Bureau; Business Travelon and by other airlines. Email: firstname.lastname@example.org
When to contact: If you need assistance with business travel when online travel isn’t available.
Interline Personal Travel on and by other airlines.
When to contact: If you need assistance with personal travel on other airlines,
Non-Revenue Space Available (NRSA) Department
When to contact: If you have questions related to billing or refunds for pass travel. For additional information, see the Trips tab in the Travel Planner to open a case or dispute charges associated with non-revenue travel.
How/where to reach us: (Include AA ID on all correspondence and check payments).
Regular U.S. Mail: American Airlines PHX-RWE-ACR ~ Attn: NRSA , 4000 E. Sky Harbor Blvd Phoenix AZ 85034
Travel Planner - Access via: www.retirees.aa.com
Used for non-revenue travel planning on American and American Eagle including flight listing, flight check-in, viewing priority lists, checking gates/times, and estimating applicable service charges.
myIDTravel Access via: www.retirees.aa.com,
Used for ZED ticketing transactions for travel on other airlines including checking flight loads, flight listing, ticketing, refunds and agreement details.
Global Entry Access: Department of Homeland Security: Trusted Traveler Programs.
What is the difference between Global Entry, TSA PreCheck® and the other Trusted Traveler programs?
TSA PreCheck® and Global Entry are both Department of Homeland Security (DHS) Trusted Traveler Programs.
U.S. Airports: TSA PreCheck® provides expedited security screening benefits for flights departing from U.S. Airports.
U.S. International Travel: Global Entry provides expedited U.S. customs screening for international air travelers when entering the United States. Global Entry members also receive TSA PreCheck® benefits as part of their membership.
For more information on all of the DHS Trusted Traveler Programs use the DHS interactive Trusted Traveler Tool.
Known Traveler Number (KTN) is a TSA designated number to allow low-risk travelers the TSA Pre-check option.
NON-REV TRAVEL ISSUES SHOULD BE REPORTED TO AA
(Using the AA Retirees' Website)
We have included the process to report travel issues in the 'TEAM MEMBER SERVICE CENTER' Section below.
You must log-in to the AA retirees' website and use the on-line form provided to OPEN A CASE
These numbers are subject
TEAM MEMBER SERVICE CENTER
EMPLOYEES & RETIREES
RETIREES ONLY 1-844-543-5747
MON-FRI: 7 a.m.–7 p.m. CT
SAT-SUN: 8 a.m.– 7 pm. CT
If you need an AA Retirees'
or you have lost your ID;
you will need log onto the AA Retirees' Website and follow the instructions
to request one.
The process to request one is located
on the 1st page of the website,
right -hand column.
#1 - TRAVEL
#2 - 401k & Pensions
#3 - Health & Wellnes Plans
#4 - Proof of Employment
and Salary Verification
#5 - Retiree's Represenative
#6 - Payroll Services
#7 - Password Reset
This is the Area of the Service Center
to confirm that your "personal information" on file with AA
is accurate and current.
RETIREES ON-LINE ACCESS
Use the "Automated Form" on the Retirees' Website to open a case or review status of a case already created.
OPEN A CASE
(Include specific flights, dates, airports, passenger names, relationship to you, etc).
TRAVEL INVOICE QUESTIONS
STATUS UPDATES ON YOUR CASE
AA has transitioned to EMPLOYEE CENTRAL which is a new HR System
for employees and retirees.
You must make additional notifications to other administrators to ensure
your update(s) is reflected
in all of your retiree records.
Contact administrators for the following benefits separately to update personal changes and contact information.
Fidelity (401(k): 1-800-354-3412
COBRA: American Airlines Benefit Service Center (888) 860-6178
Retiree Dental: MetLife (800) 474-7371
Supplemental Medical: HealthFirst TPA
P.O. Box 130217, Tyler, TX 75713-0217
or call (800) 711-7083
It may take up to (10) business days for the updates to be completed.
To obtain a copy of the
Retiree Personal Data Change Form
log-in to the AA retirees' website.
You can access the FORM on the
Home Page, in the Right Margin,
by Clicking on;
UPDATE MY INFORMATION
Change in Marital Status
Update Mailing Address
Print and Complete the
Retiree Personal Data Change Form
American Airlines HR Services
P. O. Box 619616, MD 5146 HDQ1
DFW Airport, TX 75261-9616
SCAN & EMAIL Retirement.Services@aa.com
Changes to your personal data will NOT automatically be updated in your
You must directly contact the Credit Union to make any changes with them.
New STREET Address
14050 FAA Blvd.
Ft. Worth, TX 76155
New MAILING Address
P. O. Box 619001
Ft. Worth Airport, TX 75261-9001
The Work Number® quickly provides automated proof of your employment and salary information with American Airlines.
The Work Number® is widely known to mortgage lenders, banks, property management companies, and others who may need proof of your employment or income, and it’s easy for them to use. The service is available anytime, anywhere - 24 hours a day, 7 days a week.
You must set up an Account through the Work Number. The process to
set-up an account is explained on the American Airlines Retirees' Website. www.retirees.aa.com
You may also request your Employment Data Report from the Work Number Website. The Employment Data Report gives you the ability to determine if your information is correct.
All U.S.-based retirees will receive a paper W-2 Tax Form for 2021 at their mailing address on file with AA. It will be postmarked by Jan. 31, 2022.
The IRS now requires AA to report your income related to retiree travel on Form W-2. Imputed income is the estimated value of a trip that is added to your taxable income to comply with IRS guidelines. Trips are valued for imputed income purposes based on mileage for each segment flown.
Imputed Income applies to travel by registered companions, non-dependent children (up to age 24 yrs.), domestic partners and their children.
Imputed Income DOES NOT Apply to D3 Travel.
AA retirees residing in San Juan or the U.S. Virgin Islands do not pay federal income tax. If the retiree goes to their profile in The Travel Planner, the coupon breakdown in the detail area shows $0.00 for federal tax and that they are only charged for FICA.
Questions? If you have questions about your W-2 for imputed income related to travel, please contact the Team Member Service Center
Copyright © 2018 AMRRC, Inc. American Airlines Retirees Committee - All Rights Reserved.