NOTIFICATION OF THE DEATH OF A RETIREE

Death of a Retiree

Call 1-888-860-6178. Option '3' to notify AA of the passing of a Retiree.

Call 1-800-447-2000. Option '0'

Shipment of Human Remains

AA provides confirmed space for the shipment of any team member's, retiree’s or eligible family member’s remains between cities in the AA system. You must review the AA Travel Planner to determine the 'ELIGIBLE FAMILY MEMBERS' who are eligible. ----- At this time, our regional carriers are unable to accommodate the shipment of remains.

For additional information, you may email TLC@aa.com or call 800-852-3333 and speak with a TLC Specialist with the Cargo Department. You will need to contact the funeral home or mortuary to make the arrangements. They will need your American Airlines ID number, your department’s cost center (you can contact your department’s leadership team or department admin to get this information), and your relation to the deceased.

If you are a retiree, they will need your American Airlines ID number. The funeral home will contact the TLC Specialist with the Cargo Department to make the arrangements. If any additional charges are accrued, they will be the responsibility of the next-of-kin or estate.

Note: The Company is unable to secure courtesy shipment of remains on other airlines. Team members, retirees or eligible family members are also allowed to carry on a crematory container provided Transportation Security Administration (TSA) screening and the laws of the country of destination (if applicable) can be met. See the SECTION BELOW FOR TSA REQUIREMENTS.

A9 PASS TRAVEL

Bereavement Travel

Bereavement Travel --- CONTINUED

Review THE TRAVEL GUIDE to determine eligibility for A9 pass travel. Log on to the AA retirees' website.

In the event of an emergency involving family members, AA offers emergency/ bereavement (A9) travel to eligible travelers for a qualifying event on American and American Eagle flights listed in the Travel Planner.

Note: A9 travel is not available on other airlines. A9 travel is offered to you and certain members of your family when there is a death, imminent death due to a life-threatening illness or injury, funeral or memorial service up to 30 days after the date of death for those who are eligible.

If a funeral or memorial service is outside of 30 days from the death, then you and your eligible travelers will need to either travel as a non rev or purchase revenue tickets.

A9 travel is not intended for non-emergency situations, medical procedures, ongoing trips to care for an ill or injured relative, to settle estates, or to handle legal matters involving the death.

retirees.aa.com

Bereavement Travel --- CONTINUED

DEATH OF AN EMPLOYEE/RETIREE

TRAVEL OUTSIDE OF THE (30) DAY WINDOW

In the event of the team member’s/retiree’s death, A9 travel will only be active 30 days from the date of death. Any bookings made beyond this time frame will be invalid for check-in. Any travel, including the return journey, is not permitted as positive-space A9 travel outside of the 30-day window unless an exception is granted.

Any exception beyond the 30-day limit for circumstances beyond your control, for both active team members and retirees, must be reviewed by the Team Member Service Center (TMSC) for final approval. Local management is not authorized to make exceptions to the A9 emergency/bereavement travel policy.

Confirm Reservations

Upgrade Requests Must Be Done at the Airport

CALL: We-Fly-AA to Book Itinerary and for Ticketing. Reservations are confirmed in 'H' inventory.

1-888-933-5922

BAGGAGE FEES

Excess baggage rates do not apply to passengers traveling on A-9 passes.

No overweight baggage fees.

No oversize baggage fees.

May check up to (5) bags with no fees.

Upgrade Requests Must Be Done at the Airport

A9 pass travelers' names DO NOT show on the airport priority list when reservations are confirmed because the reservations are confirmed in 'H' Inventory.

If the A9 pass traveler wants to be listed for an upgrade; they MUST check-in with an airport agent to be placed on the airport priority list.

The A9 pass traveler will be placed on the airport priority list with the code: UPGE SEAT ASSIGNMENTS

TSA - TRANSPORTING REMAINS

Cremated Remains

Carry On Bags: Yes (Special Instructions)
Checked Bags: Yes

To facilitate screening, it is suggested that you purchase a temporary or permanent crematory container made of a lighter weight material, such as wood or plastic. If the container is made of a material that generates an opaque image, TSA officers will not be able to clearly determine what is inside the container and the container will not be allowed.

Out of respect for the deceased, TSA officers will not open a container, even if requested by the passenger. The final decision rests with the TSA officer on whether an item is allowed through the checkpoint.

aMERICAN aIRLINES RETIREES' COMMITTEE

PAGE INDEX - EMERGENCY TRAVEL

NOTIFICATION OF THE DEATH OF A RETIREE

Death of a Retiree

A9 PASS TRAVEL

Bereavement Travel

Bereavement Travel --- CONTINUED

Bereavement Travel --- CONTINUED

Bereavement Travel --- CONTINUED

Bereavement Travel --- CONTINUED

Bereavement Travel --- CONTINUED

Confirm Reservations

Upgrade Requests Must Be Done at the Airport

Upgrade Requests Must Be Done at the Airport

Upgrade Requests Must Be Done at the Airport

Upgrade Requests Must Be Done at the Airport

Upgrade Requests Must Be Done at the Airport

TSA - TRANSPORTING REMAINS

Cremated Remains