ROBERT CRANDALL - 'Bring Bob Back"
Employees called him every name in the book while he was CEO, but I don't recall him ever being called greedy. While he understood the need to compete with the low cost carriers created after Deregulation, never was his intent to turn American into a low cost carrier.
American was a world class carrier that benefited passengers, shareholders and employees alike. And while he played true hardball with unions at the negotiating table, his goal was to make sure the airline was financially secure, not just the pockets of the executives running it. The following video will attest to that.
"When American was an innovative company that offered premium service and provided an employee pension plan and retiree health benefits. Back when shareholders, customers and employees ALL benefited."
Robert Crandall was a trailblazer when he was at the helm of American Airlines in the '80s and '90s, pioneering aviation innovations such as frequent-flier miles, electronic reservations and yield management.
Yet when asked about the best idea he ever had during his tenure as president, CEO and chairman of the airline, Crandall credits his wife, Jan, with coming up with the inspiration of putting his name in the phone book to show that he truly cared about customer service. She told him, "Don't get a big head, you're not that famous, you're not that good."
He also discusses the importance of encouraging the entrepreneurial spirit, saying any leader who fails to "dig around" could end up losing to the competition.
LINKS ARE INCLUDE BELOW TO SEVERAL OF VIDEOS.
SCROLL DOWN ON THE PAGE FOR ALL OF THEM.
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IN THE BEGINNING ............
1929….. The Aviation Corporation's airline subsidiaries were incorporated into American Airways, Inc.
1930 ….. American Airlines was formed in 1930.
1934….. American Airways became American Airlines, Inc.
December 9, 2013 ...... American Airlines, Inc. became American Airlines, Group, Inc. (Inclusive of US Airways)
American Airlines, TransCarribean Airways, American Eagle, Envoy, AirCal, Reno Air, TWA, Ozark,
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