SELF SERVE OPTION
You no longer have to place a booking on hold on aa.com and then call 888-WE-FLY-AA to complete your purchase of most AA20 tickets. You can now book AA20-eligible tickets in first, business or main cabins and pay with a major credit card through myIDTravel.
While the new self-serve process is
the preferred method for booking
AA20 tickets, existing processes will remain in place as the following fare types and payment methods are not currently accepted by myIDTravel.
Tickets that CANNOT be
purchased thru myIDTravel
· Premium Economy fares.
· AAdvantage Award tickets.
· Fares being purchased purchased
using a travel credit, a gift card or
the American Airlines credit card
(not co-branded).
Process to Self-Serve AA20 Travel
To self-serve your AA20 ticket in any cabin (except Premium Economy)
and complete your transaction
with a major credit card:
1. Access the myIDTravel tool using the Travel Planner on AA retirees website.
2. Select the travelers from the Traveler Selection page.
3. Select American Airlines from the Airline dropdown menu, then select AA20 Discount from the Travel Status dropdown.
4. Enter your itinerary information and dates of travel.
5. Select your flights to see the AA20 fares available.
The fares displayed reflect the 20% discount off the lowest available fare
for the flight(s) selected. If the lowest fare available is a
Basic Economy fare a notification of it will be provided. You can then choose
to continue with the booking or use existing processes to purchase a less restrictive fare type.
6. Continue through the booking process, entering contact information and credit card payment details. You may use any major credit card.
7. After completing your transaction, you’ll receive a confirmation containing your booking reference and ticket number(s).
8. After purchasing, you’ll be able to enter your booking details on aa.com
in order to manage your trip, add AAdvantage number(s), select
seats (depending on fare rules)
and add amenities.
CONTINUED IN THE NEXT COLUMN
