page index ----- AA20 Tickets

SELF SERVE OPTION  - myIDTravel

You no longer have to place a booking on hold on aa.com and then call 888-WE-FLY-AA to complete your purchase of most AA20 tickets. You can now  book AA20-eligible tickets in first, business or main cabins and pay with a major credit card through myIDTravel.

While the new self-serve process is 

the preferred method for booking 

AA20 tickets, existing processes will remain in place as the following fare types and payment methods are not currently accepted by myIDTravel.

Tickets that CANNOT be 

purchased thru myIDTravel 

· Premium Economy fares.

· AAdvantage Award tickets.

· Fares being purchased purchased 

using a travel credit, a gift card or 

the American Airlines credit card 

(not co-branded).

Process to Self-Serve AA20 Travel

To self-serve your AA20 ticket in any cabin (except Premium Economy) 

and complete your transaction 

with a major credit card:

1. Access the myIDTravel tool using the Travel Planner on AA retirees website.

2. Select the travelers from the Traveler Selection page.

3. Select American Airlines from the Airline dropdown menu, then select AA20 Discount from the Travel Status dropdown.

4. Enter your itinerary information and dates of travel.

5. Select your flights to see the AA20 fares available. 

The fares displayed reflect the 20% discount off the lowest available fare 

              for the flight(s) selected.                                                          If the lowest fare available is a 

Basic Economy fare a notification of it will be provided. You can then choose 

to continue with the booking or use existing processes to purchase a less restrictive fare type.

6. Continue through the booking process, entering contact information and credit card payment details. You may use any major credit card.

7. After completing your transaction, you’ll receive a confirmation containing your booking reference and ticket number(s).

8. After purchasing, you’ll be able to enter your booking details on aa.com 

in order to manage your trip, add AAdvantage number(s), select 

seats (depending on fare rules) 

and add amenities.

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 The Existing Processes for AA20 Ticketing Remains the Same

While the self-serve option is preferred, if you are unable to complete your booking within the myIDTravel tool due to fare type, class of service or payment method, you may book AA20 tickets using one of the existing processes. 

THE  FINE  PRINT

 AA20 tickets are valid only on flights operated by American and flights marketed as American Eagle. An AA20 ticket allows you to check up to two bags for free (within allowable size and weight limitations) at the ticket counter or self-service kiosk. 

The AA20 discount is applied to the base fare before taxes or fees, and additional amenities do not qualify for the discount. Except for the baggage allowance, all fare rules apply for the fare against which the 20% discount is taken.

Who’s Eligible to fly AA20?

Review AA Travel Guide 

for Official Information

· Employees and retirees of AA and its wholly-owned regional carriers.

·Spouses, company-recognized domestic partners or registered companions.

· Child(ren) up to age 24 years.

· Parent(s), or parent(s)-in-law as long as they are listed as your designated D2Ps.

AA20 is for Personal Travel Only

You and your eligible dependent travelers may use your AA20 discount for personal leisure travel only. For example, if you run a side business for personal gain, you may not use your AA20 discount to purchase a ticket for the purpose of running that business or for travel in relation to that business.

24-HOUR  HOLD

If you are seven or more days from departure, you still have the option to place your AA20 ticket on hold on aa.com and complete your transaction over the phone. You may pay with credit card, AAdvantage miles or travel credits.

 Log on to aa.com to select your itinerary and place your flight(s) on a 24-hour hold. Do not select to purchase your ticket through aa.com.

Call 888-WE-FLY-AA (888-933-5922) within 24 hours to complete the purchase. Follow the prompts to 

reach a representative to assist you.