Locked Out of Retirees' Website?
844 543-5747 IT help desk for password reset.
Prompt 2, 7
You must change/create a new password every (90) days.
CHANGING your password IS NOT the same as RESETTING it.
WHEN YOU FORGET YOUR PASSWORD YOU MUST RESET IT. You can reset your password in (2) ways; both require you to log-in to the AA Retirees' Website.
Choosing the CHAT Option
OR .....
CLICKING the Forgot Password Option
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C H A T O P T I O N
If you have forgotten your Password, you can reset it by clicking on the 'CHAT' option and then type responses with a help desk representative who will assign you a Temporary Password.
Prior to being connected to a Chat representative; you must provide the personal data requested. These are not challenge questions, but rather, personal data about you.
(1) You will then be assigned a temporary password and you must log-in with the temporary password.
(2) You will then be asked to select (4) Challenge Questions before creating your new password.