PRIORITY LIST

In A World Where You can Be Anything --- Be Kind!

Travel Allegations

At times, non-revenue travelers are treated with indifference or discourtipusly by airport operations agents. This behavior is unacceptable and should be reported as a Travel Allegation on AA’s Retirees Website.

Submitting a travel allegation is not an act of unkindness toward the agent;

it is necessary to identify and correct behavior and attitudes directed at non-revenue travelers.

--- Agents will dismiss a question from a non-revenue traveler without an explanation.

--- Agents will dismiss an upgrade code on the priority list for an upgradable ticket.

--- Agents will not manually add the letter "T" to your travel classification

although you are eligible for it.

ALLEGATION FORM

AIRPORT PRIORITY LIST PROCESSING

AGENT ASSIST AUTOMATED SEAT ASSIGNMENT SYSTEM

IMPORTANT SEAT ASSIGNMENT INFORMATION -----

AA uses an automated system called AGENT ASSIST to process/assign seats for

ALL travelers (including non-revs) from the Airport Priority List.

The Agent Assist System has pre-set parameters, and does not assign seats based on the most desirable seats open in the cabin.

Unless the agent manually changes your seat to a more desirable seat (from a center seat to an open aisle seat) --- you will be assigned the center seat. This also can result in a higher priority non-rev passenger being assigned a more undesirable seat (than those with a lower priority) because their seats are assigned "first" (because of their higher priority classification) by Agent Assist Automated System.

As a result of the time constraints of agents and on-time depoartures --- most agents generally do have the time to manually change seats for non-revenue passengers.

SO --- many questions and concerns are raised about the Airport Priority Lists when viewed by non-revenue travlers. Such as, lower priority classifications of non-revs are being assigned more desirable seats than those with higher classifications.

THE LETTER --- T --- FOR CONNECTING PASSENGERS

Connecting Passengers

IMPORTANT INFORATION

When traveling as non-revenue traveler and you are making a connection, the gate agent (in your originating city) does NOT know you are making a connection in another city.

If you are NOT accommodated on the original flight, from your ORIGINATING CITY, you must advise the agent when they roll you to the next flight in

IMPORTANT INFORATION

When traveling as non-revenue traveler and you are making a connection, the gate agent (in your originating city) does NOT know you are making a connection in another city.

If you are NOT accommodated on the original flight, from your ORIGINATING CITY, you must advise the agent when they roll you to the next flight in your "origination city" - otherwise,

your flight segments will become out of order, and the "T" will not be added to your travel classification on the airport priority list in the connecting city.

The AGENT ASSIST PROGRAM used by AA (to cancel inbound passengers) can also mess up the order of your travel segments.

ALWAYS check the airport priority list when traveling if you are making a connection to ensure the "T" as a through passenger is included with your pass classification. Do not assume that the gate agent or the system will automatically add the "T" to your priority code.

Show Less

THRU Passenger Status

Connecting Passengers

AUTOMATIC "T" ADDED

The system will automatically add

the through (T) status if ALL the qualifications below are met.

Segments are in the same PNR and...
Connecting flights are less than 16.5 hours between scheduled arrival and scheduled departure time and...
You have been cleared/given seat assignment on

AUTOMATIC "T" ADDED

The system will automatically add

the through (T) status if ALL the qualifications below are met.

Segments are in the same PNR and...
Connecting flights are less than 16.5 hours between scheduled arrival and scheduled departure time and...
You have been cleared/given seat assignment on the initial flight.

__________________________________

MANUAL "T" STATUS

If eligible (see eligibility requirments below) an airport agent at the CONNECTING CITY must add the "T" status if the following items apply.

Continued in the next column.

Connecting flights are not in the same PNR or
First connecting flight to your destination is more than 16.5 hours between scheduled arrival and schedule departure time

To receive the through (T) status, you must standby for the next available flight to your destination.

CONTINUED ---------->>>>>

Show Less

THRU Passenger Status

Connecting Passengers

THRU Passenger Status

MANUAL "T" ADDED

To receive the through (T) status,

you must standby for the next available flight to your destination.

Eligibility for manual T status

Must arrive at the intermediate city

by ONE of the options below and

check-in for the first connecting

flight to your destination.

Arrive as a non-revenue passenger on either AA or another a

MANUAL "T" ADDED

To receive the through (T) status,

you must standby for the next available flight to your destination.

Eligibility for manual T status

Must arrive at the intermediate city

by ONE of the options below and

check-in for the first connecting

flight to your destination.

Arrive as a non-revenue passenger on either AA or another airline (OAL/ZED).

Arrive as a confirmed passenger on either AA (including AA20) or another airline.

Arrive in and depart out of the same city but different co-terminal.

_________________________________

THE PROCESS TO MANUALLY ADD

"T" TO THE PRIORITY LIST

After arriving at connecting city, present boarding pass from previous flight to agent
If eligible, agent will manually add the T status.
If segments are in the same PNR, check-in time updates to when T status is added.

Show Less

THROUGH "T" INTERNATIONAL PASSENGERS

When traveling to non-U.S. destinations you must have a passport (passport number, issuing country, expiration date, and nationality) and personal contact information in the PNR.

The Travel Planner automatically displays the applicable fields for you to populate for each traveler. In addition, all non-revenue travelers, including children, are required to have appropriate travel documentation, including passports, visas, etc. to enter and return, connect, or travel through another country.

When connecting to an international flight/segment, be sure to scan your passport at the kiosk at the initial city before going through security.

When you arrive at the airport before the first leg of your trip, you must verify documents by scanning your passport at a kiosk or with an agent before going through security.

If your documents haven't been verified, you will not be automatically added onto the priority list for a connecting flight to an international location, which will jeopardize your time of check-in and through status. By verifying your documents at the beginning of your trip, your check-in time will be maintained.

CONNECTING NON-REVENUE TRAVELERS

"CONNECTING" NON-REV TRAVELERS

Non-Rev passengers connecting to a flight are considered "THRU" passengers and their boarding priority code will be appended with a "T" to indicate you are a "THRU/CONNECTING passenger". Connecting Non-Rev Travelers will be boarded ahead of locally boarding non-rev travelers (who have the same priority boarding code; D1, D2, etc.).

If y

If your flight listing (PNR) contains “connecting” segments, the same priority code will be applied automatically to the connecting flight airport priority list when you are accommodated at your origin city. Your name will not appear on the airport priority list of the connecting flight until you are accommodated on your originating flight.

INTERNATIONAL FLIGHTS

When connecting to an international flight from a domestic flight you MUST do the following:

HAVE YOUR PASSPORT SWIPED BY AN AIRPORT AGENT AT YOUR CITY OF ORIGIN.

IMPORTANT: If you do not have your passport swiped in your city of origin;

you will lose your original check-in time (created by the retirees' website)

for your connecting flight.

IMPORTANT: Your name will not

appear on the priority list for your international connecting flight until

you are accommodated on your originating flight.

Show Less

MORE -- ABOUT CONNECTIONS

THRU PASSENGERS

The system will now automatically

add the through "T" status

if your connecting flight is scheduled

less than 16.5 hours between the scheduled arrival and the scheduled departure time of your flights, as long

as the segments are in the same PNR.

(It used to be 12 hours).

___________________________________

CONNECTING Flig

THRU PASSENGERS

The system will now automatically

add the through "T" status

if your connecting flight is scheduled

less than 16.5 hours between the scheduled arrival and the scheduled departure time of your flights, as long

as the segments are in the same PNR.

(It used to be 12 hours).

___________________________________

CONNECTING Flights

More Than 16.5 hours

If your connecting flight is more than 16.5 hours from your origination flight, your check-in time will default to the time you are placed on the standby list

as a “THRU/CONNECTING” traveler when you were issued your boarding pass for your originating flight -----

NOT the time you checked- in using

the retirees' website.

___________________________________

CONNECTING Flights Not in Same PNR

When your connecting flight is not in

the same PNR, you MUST check in

with an agent at the connecting city

and present your inbound boarding

pass from your originating flight.

The agent will add the THRU/CONNECTING "T" indicator

to your name on the priority list

of the connecting flight.

Show Less

CO-TERMINALS

ONE-WAY PASS TRAVEL CO-TERMINALS

Co-Terminal ..... and .....Multi-City Airports serving the same area are considered to be the same city for purposes of using one-way passes.

Co-Terminal/Multi-City Airport

BWI - DCA - IAD
FLL - MIA
OAK – SFO – SJC
LAX – ONT – BUR – LGB – SNA
EWR- HPN – JFK – LGA
HOU – IAH
DFW – DAL
SLU - UVF
HND – NRT
LHR – LGW - STN

THE TRAVEL PLANNER & THE TRAVEL GUIDE

AA's RETIREES' WEBSITE

The American Airlines' Retirees' Website is the official website

for all retirees.

It contains the official Rules and Regulations for non-revenue travel on AA and Other Airlines.

The AMRRC website should be used by retirees for informational purposes only.

www.retirees.aa.com

THE TRAVEL PLANNER

The Travel Planner is used for flight schedules and planning your travel

on AA and Envoy flights.

__________________________________

>>> View flight schedules.

>>> Check availability of flights.

>>> List travelers on flights.

>>> Airport Check-in

(add travelers' names to

airport priority list).

>>> View airport priority lists.

>>> Estimate service charges.

___________________________________

ERROR MESSAGE

When checking flight schedules in the Travel Planner; you may get a message that says 'Something Went Wrong'.

If you are searching for

NON-STOP FLIGHTS

and there is only connecting service

you will get the message.

YOU MUST UNCHECK the NON-STOP BOX ONLY.

THE TRAVEL GUIDE

The Travel Guide defines the official RULES & REGULATIONS and the TRAVEL ELIGIBILITY REQUIREMENTS

for travel on American Airlines or regional affiliated subsidiaries

(Envoy, Piedmont, PSA).

AMERICAN AIRLINES RETIREES' COMMITTEE

page INDEX -----

In A World Where You can Be Anything --- Be Kind!

Travel Allegations

AIRPORT PRIORITY LIST PROCESSING

AGENT ASSIST AUTOMATED SEAT ASSIGNMENT SYSTEM

THE LETTER --- T --- FOR CONNECTING PASSENGERS

Connecting Passengers

Connecting Passengers

Connecting Passengers

THRU Passenger Status

Connecting Passengers

Connecting Passengers

THRU Passenger Status

Connecting Passengers

THRU Passenger Status

THROUGH "T" INTERNATIONAL PASSENGERS

CONNECTING NON-REVENUE TRAVELERS

"CONNECTING" NON-REV TRAVELERS

MORE -- ABOUT CONNECTIONS

CO-TERMINALS

CO-TERMINALS

THE TRAVEL PLANNER & THE TRAVEL GUIDE

AA's RETIREES' WEBSITE

THE TRAVEL PLANNER

THE TRAVEL GUIDE

THE TRAVEL GUIDE