If you are experiencing issues with access to the Retirees’ Website and you get the error:
‘Contact System Administrator’
Follow this process and you should be back up and running shortly.
Call 1-888-207-2607, then press 2, and wait for a human being to speak to you.
Let them know your problem and they will have you back up and online.
If you are having password related issues, Do Not use option #1 as it will only tell you that they no longer offer password reset on the phone… (and some more stuff…) Then the message takes a turn and states that if you are having password troubles to press #2.
HELPFUL CONTACT INFORMATION
AA Benefits Service Center
1 (888) 860 – 6178
M-F (9 a.m.-6 p.m. Central)
HR Services for Retirees
Pension & 401k
(Locked out of Retirees.aa.com Or Jetnet
Legacy American Airlines Retirees who retired prior to 11/01/2012 are eligible for Retiree Life Insurance. The amount of eligible life insurance may vary based on your retirement date and/or other factors. The following guidelines are provided for your review.
The Legacy AA retirees who retired on or before 11/01/12 have a Life Insurance Benefit.
Those who retired after 11/01/12 DO NOT.
Retiree Life Insurance Amount*
Prior to: 01/1/1976
$5,000 to $20,000 (Based on your salary at the time of retirement*)
Prior to: 11/1/2012
Majority of Retirees: $5,000
For additional information, please review the Pre- 11/1/2012 Retiree Benefits Guide under Life Insurance Benefit.
You may also contact the American Airlines Benefits Service Center at 1-888-860-6178
if you have any questions about your coverage. It is also very important to “VERIFY” your Beneficiary Information with AA. (Monday – Friday: 9am – 6 pm CT).
To Access Your Retiree Benefits –
Sign into the “retirees.aa.com” website, and then “click” on the word “Benefits” on the top border of the opened page.
The next page will ask: “ARE YOU AN AMERICAN AIRINES RETIREE?”
At this point, you will need to select the access to benefits information if you retired before 11/01/12 OR after 11/01/12.
There are two separate “BENEFITS INFORMATION GUIDES”. One for those who retired before 11/01/12, and a separate guide for those who retired after 11/01/12.
The Legacy AA retirees who retired on or before 11/01/12, have a Life Insurance Benefit. Those who retired after 11/01/12 DO NOT.
Verify Your Coverage and Beneficiary Information –
For those PRE-11/01/12 Retirees, it is important to verify your specific coverage. To verify your specific coverage, contact the AA Benefits Service Center at 1-888-860-6178 and speak to a Benefits representative who can advise you of your coverage AND who will verify your designated beneficiary. You will also have an opportunity to make any changes to your beneficiary if you chose to do so.
Please Note - when AA recently uploaded retiree beneficiary data into a new system some retirees’ beneficiary data was lost. Verify that AA has the correct beneficiary information recorded in your file.
MAKE THE PHONE CALL!
The representatives at the Benefit Services Center will be glad to help with the verification of any of your Retiree information and updating or correcting the information as needed.
Both Retiree Guides have extensive retiree benefits information. It is recommended that you become familiar with their contents.
AMRRC wishes to thank Don Smith (AA-JFK Alumni Association) for the extensive time and research that he has done to provide this information for all retirees.
AA Retiree ID Card
AA is issuing Retiree Identification Card for “all” retirees considered to be Mainline Airline Retirees, including retirees for America West, US Airways, and all other mainline carriers now included in the new AA. Retirees of Express Carriers (PSA, Piedmont, Envoy) are not being issued AA Retiree IDs.
Retirees can request their Retiree IDs electronically on www.aa.retirees.com Please follow the instructions posted with the form.
CLICK HERE to print the Retiree ID Form if you want to submit it via U.S. Mail. Follow the instructions on the form. Date and retain a copy of the completed form for your records.
AMERICAN AIRLINES RETIREE TRAVEL CHANGES.
OVER 17,000 RETIREES HAVE SIGNED THE FOLLOWING PETITION:
Join us in our efforts to restore our pass policy, for equal rights for ALL Retirees, without discrimination to specific work groups, including TWA, USAir, Sabre and other Retirees from AMR. Thank you.
ELECTRONIC FORM OF PAYMENT (FOP)
August 22, 2017 – The implementation of the electronic form of payment (for credit card and debit card) has been delayed. The payment process until it is launched is as follows.
Until the credit card payment option is added, Retirees will receive paper invoices in the mail and will need to make payment(s) using one of the other existing payment options which includes PayPal or personal check.
PayPal – Payment can be made through the American Airlines PayPal website: www.employeepay.aa.com using a credit or debit card.
Personal Check – Payments can be made by personal check and mailed to:
American Airlines, Inc.,
P.O. Box 73928, Chicago, IL 60673-7928
Should you have any questions about paying for your travel during this interim period, please contact us by email at: email@example.com
AAdvantage Award Tickets for Retirees
Last year, AA announced that ‘fees’ associated to AAdvantage Award tickets will be waived for Retirees if the AAdvantage miles were used from a Retiree’s AAdvantage Account.
Award fees, ticket-change fees and reinstatement fees are waived on award tickets claimed from a Retiree’s account.
Confirming Reservations and Purchasing an AAdvantage Award Ticket
Retirees are also provided a 20% discount (of miles claimed for award tickets). Confirm your reservations on AA.com website based on the AAdvantage Award class of service and date/day of travel. Then call We-Fly-AA at 1-888-933-5922, press option 4, then press option 1, and provide your AA Employee Number and your AAdvantage Account Number.
The 20% discount must be applied at time of ticketing; not after the ticket has been purchased.
The credit card used must be in the name of the AAdvantage member unless the member is the customer.
Luggage Tags can become detached from the outside of your suitcases.
When you are traveling – it is an excellent idea to place an Index Card with your contact informationinside of your checked bags -- and even inside of your carry-on in case it gets checked at the gate.
Include, your name, address, phone number(s) email address, and your itinerary with the Record Locator. If your baggage is lost and the outside luggage tags become detached, then, the Baggage Service Office will be able to contact you about your lost bags.
You may also want to take a picture of your bags. Why? When your bags are lost, you will need to provide a description (color, size, make, model) of it. If you have a photo of your suitcase(s) you can then provide it to the Baggage Service Agent so they can identify an image of the suitcase that most resembles your lost one(s).
If you complete the Lost Baggage Claim form on-line; then you will remember what your suitcase(s) looks like when you try to match it to the photos of suitcases provided to you.
These few tips will save you a big headache!
EMPLOYEE TRAVEL DEPARTMENT
AMRRC has confirmed with AA that ALL non-revenue problems should be sent to the email address below so it can be determined what occurred and why it occurred.
AMRRC recommends that all employee and retirees save the email for the Employee Travel Department.
This department and it employees report directly to Cari Ulrich, Managing Director of Human Resources and they will investigate your non-rev travel concerns and issues, including why, NON-REVS ARE BEING LEFT BEHIND.
All non-revenue travel issues should (immediately) be sent to Employee Travel so it can be determined what happened to cause the issue.
All emails currently being sent to other executives or managers about non-rev travel issues are forwarded to this department to research and respond to the traveler. You should discontinue sending non-rev travel problems to others because they are forwarded to and researched by Employee Travel.
You MUST include your name and all of the flight information (flight, date, boarding city, connecting city and if possible a screen shot of the standby list especially if the issue involves boarding, or being left behind on a flight when there are empty seats. No research can be done without this information.
If you are being required to check your bags simply because you are a non-rev passenger; this information should also be sent because non-revs should not be targeted for checking bags at the gate. Checking bags is determined by boarding group, not being a non-rev traveler.
This process is not intended to identify and report personnel issues.
This process is specifically intended to determine why a situation occurred which caused an issue so it can be addressed and fixed.
Please include AMRRC in your email to AA so we are also informed of non-rev travel issues for future discussions in our meetings with AA.
The views, comments and ideas expressed on the AMRRC Website do not represent those of the American Airlines Group and its subsidiaries. The logos, flight symbols, all service marks and trademarks contained herein are property of their respective owners. AMRRC is not associated with AAG.
American Airlines – 2nd Quarter Profit - 2017
July 28, 2017
American Airlines reported its second-quarter 2017 results, including these highlights.
Recorded a second-quarter 2017 pre-tax profit of $1.3 billion, or $1.5 billion excluding net special items, and net profit of $803 million, or $944 million excluding net special items.
Reported second-quarter earnings of $1.63 per diluted share. Diluted earnings per share excluding net special items were $1.92, up 8.5 percent versus 2016.
Reported a 7.2 percent increase in total revenue, to $11.1 billion, and a 5.7 percent increase in total revenue per available seat mile (TRASM).
Returned $500 million to stockholders in the second quarter through the repurchase of 10.0 million shares for $450 million and dividends of $50 million.
June 14, 2017 – American Airlines Shareholders Meeting
NY, NY – The fourth shareholder meeting attended
by Retirees and www.AMRRC.net
This year it was great that a large number of people from other AA organizations joined us at the pre‑meeting Rally at 8:00 am, and also voiced their concerns at the meeting at 9:00 am.
Thank you again to Mary McKenna for her great work in organizing the rally.
The AMRRC packet of information to the Board of Directors began with a message from Roy King, Retiree, 50.6 years with AA, Seniority 06/28/1962
Roy’s words represent us all:
“Does anyone have the common decency to honor precious commitments to AA employees? Is there no shame in deceiving those retirees who believed in their future flying benefits that would be there at the end retirement? How can one person destroy the trust of so many employees that have given the better of their career to be thrown under the bus? Please reinstate the original retiree travel benefits back to its original position with honor, proud and integrity. AA should take the high ground.”