Please Help Support AMRRC



AA Benefits Service Center
(Life Insurance)
1 (888) 860 – 6178 M-F (9 a.m.-6 p.m. Central)
HR Services for Retirees Pension & 401k 1-844-543-5747
Help Desk (Locked out of Or Jetnet 1-888-207-2607 or 918-833-3333 Option 3, Option 1
Purchase AA20 Ticket 1-888-933-5922 (888-We-Fly-AA)
Submit Non-Revenue Travel Issues Email: Employee.Travel @
AMRRC Email for Correspondence
Suggestions, Questions, Concerns Requests to received our Electronic Emails
AMRRC Facebook Page (Closed Group) AMRRC American Retirees



life ins

Legacy American Airlines Retirees who retired prior to 11/01/2012 are eligible for Retiree Life Insurance. The amount of eligible life insurance may vary based on your retirement date and/or other factors. The following guidelines are provided for your review.

The Legacy AA retirees who retired on or before 11/01/12 have a Life Insurance Benefit.

Those who retired after 11/01/12 DO NOT.

Retirement Date Retiree Life Insurance Amount*
Prior to: 01/1/1976 $5,000 to $20,000 (Based on your salary at the time of retirement*)
Prior to: 11/1/2012 Majority of Retirees: $5,000
After: 11/1/2012 Not Applicable
  • For additional information, please review the Pre- 11/1/2012 Retiree Benefits Guide under Life Insurance Benefit.
  • You may also contact the American Airlines Benefits Service Center at 1-888-860-6178 if you have any questions about your coverage. It is also very important to “VERIFY” your Beneficiary Information with AA. (Monday – Friday: 9am – 6 pm CT).

Password Reset for

passwordIf you are experiencing issues with access to the Retirees' Website and you get the error:
Contact System Administrator

PRIOR TO CALLING for Password Issues
Follow this Process.

  1. Go to and scroll down the menu to change password.
  2. Employee Numbers should be 6-digits. If you have a 5-digit employee number you will need to place a leading zero in front of it.


    • Your password is stored in multiple locations.
    • If your password is not changed in all locations, your account will be locked. The old and new passwords will conflict and access will be denied.
    • The following few questions and brief instructions will help you reset your password in all locations and ensure that you never lose access to your account.

  4. Although, not previously required, you must now select and answer (4) Security Questions. If you successfully completed the information asked the response will be;
    Your password has been successfully changed in System Access Manager (SAM) and Windows
  5. Then attempt to reset your password.
  6. If you still cannot reset your password: Call 1-888-207-2607, then press #2 and wait for a representative to speak to you. Do Not use option #1 for password reset issues as it will only tell you that they no longer offer password reset on the phone. Then the message states that if you are having password issues to press #2.

Downloading the AA Travel Apps
JetAway and

Web Browser is a software application for retrieving, presenting and navigating information resources on the World Wide Web. An information resource is identified by a Uniform Resource Identifier (URI/URL) that may be a web page, image, video or other content. Hyperlinks presented in resources enable users easily to navigate their browsers to other related resources.

Although browsers are primarily intended to use the World Wide Web, they can also be used to access information provided by web servers in private networks. The most popular web browsers are Chrome, Edge (preceded by Internet Explorer), Safari, Opera and Firefox.

Mobile Devices; tablets, e-readers, smartphones.

VERY IMPORTANT Sometimes there will be an issue in downloading these Apps and in some instances, it can be an issue with the BROWSER you are using.

  1. You may have to download a 'different' browser if this is preventing the App from loading.
  2. If your Browser is set to "private" the page will not load so you will need to change your Browser Setting.
  3. Be certain that your history and cookies are cleared.

AA Retiree ID Card

AA is issuing Retiree Identification Card for “all” retirees considered to be Mainline Airline Retirees, including retirees for America West, US Airways, and all other mainline carriers now included in the new AA. Retirees of Express Carriers (PSA, Piedmont, Envoy) are not being issued AA Retiree IDs.

Retirees can request their Retiree IDs electronically on Please follow the instructions posted with the form.

CLICK HERE to print the Retiree ID Form if you want to submit it via U.S. Mail. Follow the instructions on the form. Date and retain a copy of the completed form for your records.




AMRRC has confirmed with AA that ALL non-revenue problems should be sent to the email address below so it can be determined what occurred and why it occurred.



AAdvantage Award Tickets for Retirees


Last year, AA announced that ‘fees’ associated to AAdvantage Award tickets will be waived for Retirees if the AAdvantage miles were used from a Retiree’s AAdvantage Account.

Award fees, ticket-change fees and reinstatement fees are waived on award tickets claimed from a Retiree’s account.

Retirees are also provided a 20% discount (of miles claimed for award tickets). Confirm your reservations on website based on the AAdvantage Award class of service and date/day of travel. Then call We-Fly-AA at 1-888-933-5922, press option 4, then press option 1, and provide your AA Employee Number and your AAdvantage Account Number.

The 20% discount must be applied at time of ticketing; not after the ticket has been purchased. The credit card used must be in the name of the AAdvantage member unless the member is the customer.




libertyJoin us in our efforts to restore our pass policy, for equal rights for ALL Retirees, without discrimination to specific work groups, including TWA, USAir, Sabre and other Retirees from AMR.    Thank you.


We are a proud member of the
click here for latest action alert

Become a Member of AMRRC


Kathy Johnson

News From Your President

November 26, 2017

ribbon Giving Tuesday

Hello American Airlines Retirees!

Last year, people like you made a huge impact on Giving Tuesday by giving to non-profits. AMRRC is not a non-profit, however, we are a not-for-profit organization serving American Airlines’ Retirees.

We are kindly asking for your help in way of a donation to AMRRC.

We are an entirely volunteer organization and we function on a very narrow budget for our administrative, correspondence and website expenses derived from donations by retirees. A donation from you would be so very much appreciated at this time. Unlike several other retirees’ organizations, we do not charge or require an annual membership fee.

  • Donate by Credit Card or PayPal: CLICK HERE
  • Donate by Check: Make checks payable to AMRRC Treasurer Mail to: AMRRC, Inc., P.O. Box 212031, Bedford, TX 76095

We invite you to register for our Email-Newsletters by pressing the red button above. Please also join our Facebook page at AMRRC AMERICAN RETIREES. We are a ‘closed’ Facebook page so all member requests must be approved, and no information is shared with the public or American Airlines. Your request to join the retirees’ Facebook page can only be approved if you have American Airlines (or a merged airlines) work experience included in ‘your’ Facebook profile. Additionally, a couple of questions about your employment with AA are asked. When you have answered these questions, the Administrator of our Facebook page will approve your access to it.

We hope you will share information about AMRRC with your other retiree friends. We will always be here for you and will gladly assist you in any way possible.

Kathy Johnson – President


Legacy Non-Revenue Travel Planner (NRTP)

The "Legacy" NRTP as we know it now will be discontinued in the near future. When the Legacy NRTP is sunset, all non-rev travel processes (travel bookings, check-in processes, payments and traveler information) must be completed in "THE TRAVEL PLANNER".


MedicareMedicare open enrollment is October 15 to December 7, 2017.

ACA, Affordable Care Act Open Enrollment is November 1 to DECEMBER 15, 2017. The enrollment period for ACA has been cut in half and no advertising for ACA will be done this year.

Having all plans is not a requirement but it could cost you thousands of dollars in medical expenses if you don't have coverage.


  1. You must enroll in Medicare Plan A and Plan B before getting secondary coverage and prescription coverage.
  2. Plan A (Hospital Services) coverage is provided through Medicare. 800-633-4227
  3. Plan B (Medical Services-Doctors/Labs/Tests) coverage is provided through Medicare.
  4. Plan D (Prescription Drug) coverage provided through Private Insurance Company.
  5. Plan F or Plan G (Supplemental Medical to Plans A and B) coverage and provided through Private Insurance Companies.

Welcome to AMRRC, Inc.

The views, comments and ideas expressed on the AMRRC Website do not represent those of the American Airlines Group and its subsidiaries. The logos, flight symbols, all service marks and trademarks contained herein are property of their respective owners. AMRRC is not associated with AAG.

AUGUST 27, 2017


A group of American Airlines retirees will be able to continue their lawsuit against the company over changes to their priority boarding status, which they claim was guaranteed to them as a retirement benefit.

In an opinion issued August 16, 2017 in federal court in Chicago, Judge Sharon Johnson Coleman allowed the bulk of the complaint of 16 retired flight attendants to proceed after the airline requested a dismissal of the entire second amended complaint.

According to Coleman’s opinion, the retirees allege breach of contract, promissory estoppel and negligent and intentional misrepresentation because American altered their priority boarding status, a component of their travel benefits. It did so in September 2014, following a 2013 merger with US Airways.

The retirees claim that the company’s policy is that employees can permanently maintain their American travel classification at the time they left the company. They said the company policy was included in various printed materials and handbooks. All 16 plaintiffs had D2 boarding priority status when they retired, and said they accept early retirement offers based on the promise of maintained travel classifications and other benefits. The benefit extends to spouses or company-recognized domestic partners and dependent children and offers unlimited D2 travel on American Airlines and American Eagle carriers.

Under their new, lower classification of D2R, the plaintiffs state “they have routinely and regularly been bumped from flights and have been unable to travel,” according to Coleman.

In moving to dismiss, American said the plaintiffs failed to identify the contract it allegedly breached. Whereas the plaintiffs cited the company’s TRIP Book, an employee handbook, American said that document is not a contract because it expressly allows the carrier to unilaterally terminate or modify the terms in at least five separate sections.

Coleman sided with the retirees, writing the book “contains clear enough language that employees and retirees meeting certain eligibility requirements would believe an offer has been made for them to receive specific travel benefits.” She said the language allowing American to change the terms “does not disclaim the actual formation of a contract.” She further said the codified promise of travel benefits “for the life” of the retiree conflicts with the power to modify benefits, resulting in enough ambiguity to allow the lawsuit to proceed.

She similarly agreed with retirees in their promissory estoppel request, framing that decision in context of the decision to accept early retirement based on the incentives outline in the handbook as well as 2008 and 2011 letters from M. Burdette, American’s vice president of employee relations. As with the breach claim, Coleman said she “must construe all inferences in favor of plaintiffs when deciding a motion to dismiss.”

However, Coleman did agree with American that the retirees failed to meet the heightened requirements to be allowed to press their claim for intentional misrepresentation. Specifically, she said they did “not identify who made the representations or when precisely they were made” and therefore failed to state a claim.

She did allow the retirees to maintain their claim of negligent misrepresentation. While American argued again the language in its handbook gave sufficient notice to retirees that benefits could change, demonstrating reliance on the lifetime provision would not be reasonable or justifiable, “reasonable reliance is usually a question of fact that is not appropriate for resolution on a motion to dismiss unless the undisputed facts lead to only one possible conclusion.”

The retired flight attendants are represented in the action by attorneys with the firm of Slavin & Slavin LLC, of Chicago, and The Law Office of Robert B. Williams, of Chicago. American Airlines is represented by the firms of Kaplan, Massamillo & Andrews LLC, of Chicago, and O'Melveny & Myers LLP, of New York and Los Angeles.

This lawsuit is of public record and this link will take you to the latest MEMORANDUM issued by the Court pertaining to the case. The Memorandum attached to this link is a savable document in a .pdf format.


American Airlines – 2nd Quarter Profit - 2017

July 28, 2017

American Airlines reported its second-quarter 2017 results, including these highlights.

  • Recorded a second-quarter 2017 pre-tax profit of $1.3 billion, or $1.5 billion excluding net special items, and net profit of $803 million, or $944 million excluding net special items.
  • profit
  • Reported second-quarter earnings of $1.63 per diluted share. Diluted earnings per share excluding net special items were $1.92, up 8.5 percent versus 2016.
  • Reported a 7.2 percent increase in total revenue, to $11.1 billion, and a 5.7 percent increase in total revenue per available seat mile (TRASM).
  • Returned $500 million to stockholders in the second quarter through the repurchase of 10.0 million shares for $450 million and dividends of $50 million.

2017 stockholders

June 14, 2017 – American Airlines Shareholders Meeting NY, NY – The fourth shareholder meeting attended by Retirees and

This year it was great that a large number of people from other AA organizations joined us at the pre‑meeting Rally at 8:00 am, and also voiced their concerns at the meeting at 9:00 am.

Thank you again to Mary McKenna for her great work in organizing the rally.

The AMRRC packet of information to the Board of Directors began with a message from Roy King, Retiree, 50.6 years with AA, Seniority 06/28/1962

Roy’s words represent us all:

“Does anyone have the common decency to honor precious commitments to AA employees? Is there no shame in deceiving those retirees who believed in their future flying benefits that would be there at the end retirement? How can one person destroy the trust of so many employees that have given the better of their career to be thrown under the bus? Please reinstate the original retiree travel benefits back to its original position with honor, proud and integrity. AA should take the high ground.”

The following 21 minute video has a few highlights from 2017.

Or view them individually:

Rally at 8:00 am with Mary McKenna and a terrific crowd!

Mary McKenna spoke directly to Doug Parker at the Shareholder Meeting about the AA Flight Attendant toxic uniforms:

Gail Dunham:

Rich Slivocka “This t-shirt”:

Jenny Rubin, Retired AA Flight Attendant-“Benefits in Jeopardy”:

A few 2017 photos: Click here.

Retirees travel to the AA Shareholder meeting at their own expense, and we will continue to be a voice for Retirees to reinstate our earned pass benefits.

Donations to AMRRC help us cover communication and printing expenses for our not-for-profit organization. Donations are never used for travel expenses. Those expenses are borne by the retirees.

Join us next year June 2018! This is a terrific opportunity to talk directly with AA Board of Directors, Doug Parker and AA management!

Following are highlights from the 2016 AA Shareholder Meeting:

The first question asked at the AA stockholder meeting in NY 2016 was from Mary McKenna:

Bill Gatsiadis:

Don Smith, Chairman of JFK AA Alumni Association
“Privilege or a Benefit?” :

Gail Dunham and Russ Adams :

Video of the Rally June 8, 2016 :


A (245-page) Presentation Notebook was presented to each Board Member at the Shareholders Meeting. All opinions contained in the notebook are those expressed solely by AMRRC. CLICK HERE TO REVIEW IT.

mckenna parker lori rally rally rally rally banner

Rich Slivocka
State of the Airline Meeting
January 29, 2016

Watch the Introduction and Statement by Retiree, Rich Slivocka to CEO, Doug Parker