If you are experiencing issues with access to the Retirees’ Website and you get the error:
‘Contact System Administrator’
Follow this process and you should be back up and running shortly.
Call 1-888-207-2607, then press 2, and wait for a human being to speak to you.
Let them know your problem and they will have you back up and online.
If you are having password related issues, Do Not use option #1 as it will only tell you that they no longer offer password reset on the phone… (and some more stuff…) Then the message takes a turn and states that if you are having password troubles to press #2.
HELPFUL CONTACT INFORMATION
AA Benefits Service Center
1 (888) 860 – 6178
M-F (9 a.m.-6 p.m. Central)
HR Services for Retirees
Pension & 401k
(Locked out of Retirees.aa.com Or Jetnet
Legacy American Airlines Retirees who retired prior to 11/01/2012 are eligible for Retiree Life Insurance. The amount of eligible life insurance may vary based on your retirement date and/or other factors. The following guidelines are provided for your review.
The Legacy AA retirees who retired on or before 11/01/12 have a Life Insurance Benefit.
Those who retired after 11/01/12 DO NOT.
Retiree Life Insurance Amount*
Prior to: 01/1/1976
$5,000 to $20,000 (Based on your salary at the time of retirement*)
Prior to: 11/1/2012
Majority of Retirees: $5,000
For additional information, please review the Pre- 11/1/2012 Retiree Benefits Guide under Life Insurance Benefit.
You may also contact the American Airlines Benefits Service Center at 1-888-860-6178
if you have any questions about your coverage. It is also very important to “VERIFY” your Beneficiary Information with AA. (Monday – Friday: 9am – 6 pm CT).
AA Retiree ID Card
AA is issuing Retiree Identification Card for “all” retirees considered to be Mainline Airline Retirees, including retirees for America West, US Airways, and all other mainline carriers now included in the new AA. Retirees of Express Carriers (PSA, Piedmont, Envoy) are not being issued AA Retiree IDs.
Retirees can request their Retiree IDs electronically on www.aa.retirees.com Please follow the instructions posted with the form.
CLICK HERE to print the Retiree ID Form if you want to submit it via U.S. Mail. Follow the instructions on the form. Date and retain a copy of the completed form for your records.
AMERICAN AIRLINES RETIREE TRAVEL CHANGES.
OVER 17,000 RETIREES HAVE SIGNED THE FOLLOWING PETITION:
Join us in our efforts to restore our pass policy, for equal rights for ALL Retirees, without discrimination to specific work groups, including TWA, USAir, Sabre and other Retirees from AMR. Thank you.
You must enroll in Medicare Plan A and Plan B before getting secondary coverage and prescription coverage.
Plan A (Hospital Services) coverage is provided through Medicare. 800-633-4227
Plan B (Medical Services-Doctors/Labs/Tests) coverage is provided through Medicare.
Plan D (Prescription Drug) coverage provided through Private Insurance Company.
Plan F or Plan G (Supplemental Medical to Plans A and B) coverage and provided through Private Insurance Companies.
ELECTRONIC FORM OF PAYMENT (FOP)
August 22, 2017 – The implementation of the electronic form of payment (for credit card and debit card) has been delayed. The payment process until it is launched is as follows.
Until the credit card payment option is added, Retirees will receive paper invoices in the mail and will need to make payment(s) using one of the other existing payment options which includes PayPal or personal check.
PayPal – Payment can be made through the American Airlines PayPal website: www.employeepay.aa.com using a credit or debit card.
Personal Check – Payments can be made by personal check and mailed to:
American Airlines, Inc.,
P.O. Box 73928, Chicago, IL 60673-7928
Should you have any questions about paying for your travel during this interim period, please contact us by email at: email@example.com
AAdvantage Award Tickets for Retirees
Last year, AA announced that ‘fees’ associated to AAdvantage Award tickets will be waived for Retirees if the AAdvantage miles were used from a Retiree’s AAdvantage Account.
Award fees, ticket-change fees and reinstatement fees are waived on award tickets claimed from a Retiree’s account.
Confirming Reservations and Purchasing an AAdvantage Award Ticket
Retirees are also provided a 20% discount (of miles claimed for award tickets). Confirm your reservations on AA.com website based on the AAdvantage Award class of service and date/day of travel. Then call We-Fly-AA at 1-888-933-5922, press option 4, then press option 1, and provide your AA Employee Number and your AAdvantage Account Number.
The 20% discount must be applied at time of ticketing; not after the ticket has been purchased.
The credit card used must be in the name of the AAdvantage member unless the member is the customer.
Luggage Tags can become detached from the outside of your suitcases.
When you are traveling – it is an excellent idea to place an Index Card with your contact informationinside of your checked bags -- and even inside of your carry-on in case it gets checked at the gate.
Include, your name, address, phone number(s) email address, and your itinerary with the Record Locator. If your baggage is lost and the outside luggage tags become detached, then, the Baggage Service Office will be able to contact you about your lost bags.
You may also want to take a picture of your bags. Why? When your bags are lost, you will need to provide a description (color, size, make, model) of it. If you have a photo of your suitcase(s) you can then provide it to the Baggage Service Agent so they can identify an image of the suitcase that most resembles your lost one(s).
If you complete the Lost Baggage Claim form on-line; then you will remember what your suitcase(s) looks like when you try to match it to the photos of suitcases provided to you.
These few tips will save you a big headache!
EMPLOYEE TRAVEL DEPARTMENT
AMRRC has confirmed with AA that ALL non-revenue problems should be sent to the email address below so it can be determined what occurred and why it occurred.
AMRRC recommends that all employee and retirees save the email for the Employee Travel Department.
This department and it employees report directly to Cari Ulrich, Managing Director of Human Resources and they will investigate your non-rev travel concerns and issues, including why, NON-REVS ARE BEING LEFT BEHIND.
All non-revenue travel issues should (immediately) be sent to Employee Travel so it can be determined what happened to cause the issue.
All emails currently being sent to other executives or managers about non-rev travel issues are forwarded to this department to research and respond to the traveler. You should discontinue sending non-rev travel problems to others because they are forwarded to and researched by Employee Travel.
You MUST include your name and all of the flight information (flight, date, boarding city, connecting city and if possible a screen shot of the standby list especially if the issue involves boarding, or being left behind on a flight when there are empty seats. No research can be done without this information.
If you are being required to check your bags simply because you are a non-rev passenger; this information should also be sent because non-revs should not be targeted for checking bags at the gate. Checking bags is determined by boarding group, not being a non-rev traveler.
This process is not intended to identify and report personnel issues.
This process is specifically intended to determine why a situation occurred which caused an issue so it can be addressed and fixed.
Please include AMRRC in your email to AA so we are also informed of non-rev travel issues for future discussions in our meetings with AA.
The views, comments and ideas expressed on the AMRRC Website do not represent those of the American Airlines Group and its subsidiaries. The logos, flight symbols, all service marks and trademarks contained herein are property of their respective owners. AMRRC is not associated with AAG.
AUGUST 27, 2017
RETIRED FLIGHT ATTENDANTS ARE CLEARED TO CONTINUE LAWSUIT
AGAINST AMERICAN AIRLINES OVER CHANGED OF BOARDING CLASSIFICATION
A group of American Airlines retirees will be able to continue their lawsuit against the company over changes to their priority boarding status, which they claim was guaranteed to them as a retirement benefit.
In an opinion issued August 16, 2017 in federal court in Chicago, Judge Sharon Johnson Coleman allowed the bulk of the complaint of 16 retired flight attendants to proceed after the airline requested a dismissal of the entire second amended complaint.
According to Coleman’s opinion, the retirees allege breach of contract, promissory estoppel and negligent and intentional misrepresentation because American altered their priority boarding status, a component of their travel benefits. It did so in September 2014, following a 2013 merger with US Airways.
The retirees claim that the company’s policy is that employees can permanently maintain their American travel classification at the time they left the company. They said the company policy was included in various printed materials and handbooks. All 16 plaintiffs had D2 boarding priority status when they retired, and said they accept early retirement offers based on the promise of maintained travel classifications and other benefits. The benefit extends to spouses or company-recognized domestic partners and dependent children and offers unlimited D2 travel on American Airlines and American Eagle carriers.
Under their new, lower classification of D2R, the plaintiffs state “they have routinely and regularly been bumped from flights and have been unable to travel,” according to Coleman.
In moving to dismiss, American said the plaintiffs failed to identify the contract it allegedly breached. Whereas the plaintiffs cited the company’s TRIP Book, an employee handbook, American said that document is not a contract because it expressly allows the carrier to unilaterally terminate or modify the terms in at least five separate sections.
Coleman sided with the retirees, writing the book “contains clear enough language that employees and retirees meeting certain eligibility requirements would believe an offer has been made for them to receive specific travel benefits.” She said the language allowing American to change the terms “does not disclaim the actual formation of a contract.” She further said the codified promise of travel benefits “for the life” of the retiree conflicts with the power to modify benefits, resulting in enough ambiguity to allow the lawsuit to proceed.
She similarly agreed with retirees in their promissory estoppel request, framing that decision in context of the decision to accept early retirement based on the incentives outline in the handbook as well as 2008 and 2011 letters from M. Burdette, American’s vice president of employee relations. As with the breach claim, Coleman said she “must construe all inferences in favor of plaintiffs when deciding a motion to dismiss.”
However, Coleman did agree with American that the retirees failed to meet the heightened requirements to be allowed to press their claim for intentional misrepresentation. Specifically, she said they did “not identify who made the representations or when precisely they were made” and therefore failed to state a claim.
She did allow the retirees to maintain their claim of negligent misrepresentation. While American argued again the language in its handbook gave sufficient notice to retirees that benefits could change, demonstrating reliance on the lifetime provision would not be reasonable or justifiable, “reasonable reliance is usually a question of fact that is not appropriate for resolution on a motion to dismiss unless the undisputed facts lead to only one possible conclusion.”
The retired flight attendants are represented in the action by attorneys with the firm of Slavin & Slavin LLC, of Chicago, and The Law Office of Robert B. Williams, of Chicago. American Airlines is represented by the firms of Kaplan, Massamillo & Andrews LLC, of Chicago, and O'Melveny & Myers LLP, of New York and Los Angeles.
American Airlines reported its second-quarter 2017 results, including these highlights.
Recorded a second-quarter 2017 pre-tax profit of $1.3 billion, or $1.5 billion excluding net special items, and net profit of $803 million, or $944 million excluding net special items.
Reported second-quarter earnings of $1.63 per diluted share. Diluted earnings per share excluding net special items were $1.92, up 8.5 percent versus 2016.
Reported a 7.2 percent increase in total revenue, to $11.1 billion, and a 5.7 percent increase in total revenue per available seat mile (TRASM).
Returned $500 million to stockholders in the second quarter through the repurchase of 10.0 million shares for $450 million and dividends of $50 million.
June 14, 2017 – American Airlines Shareholders Meeting
NY, NY – The fourth shareholder meeting attended
by Retirees and www.AMRRC.net
This year it was great that a large number of people from other AA organizations joined us at the pre‑meeting Rally at 8:00 am, and also voiced their concerns at the meeting at 9:00 am.
Thank you again to Mary McKenna for her great work in organizing the rally.
The AMRRC packet of information to the Board of Directors began with a message from Roy King, Retiree, 50.6 years with AA, Seniority 06/28/1962
Roy’s words represent us all:
“Does anyone have the common decency to honor precious commitments to AA employees? Is there no shame in deceiving those retirees who believed in their future flying benefits that would be there at the end retirement? How can one person destroy the trust of so many employees that have given the better of their career to be thrown under the bus? Please reinstate the original retiree travel benefits back to its original position with honor, proud and integrity. AA should take the high ground.”