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REPORTING NON-REV TRAVEL ISSUE


NON-RE TRAVEL ISSUES SHOULD BE REPORTED TO AA 

(Using the American Airlines Retirees' Website)

The process to report travel issues is included in the 'TEAM MEMBER SERVICE CENTER' 

Section  (below) on this web page.  A travel issue is reported to the TMSC using an on-line 

"Open a Case" form.


If you want to include AMRRC in your correspondence to AA 

about your non-rev travel issue, please send us an email. 

You must copy and paste this email address in to your email to us.

Travel.Problem@amrrc.net

AMERICAN AIRLINES HELP CENTER

LOCKED OUT OF RETIREES' WEBSITE

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Locked Out of Retirees' Website?

1-888-207-2607  OR 

918-833-3333. Option 3, Option 1 


You must change/create a new password every (90) days.  

  • CHANGING your password IS NOT the same as RESETTING it.


WHEN YOU FORGET YOUR PASSWORD  YOU MUST RESET IT.

You can reset your password in (2) ways; both require you to log-in 

to the AA Retirees' Website. 


Choosing the CHAT Option

OR ..... 

CLICKING the Forgot Password Option

_______________________________________________________________________________


C H A T   O P T I O N 

If you have forgotten your Password, you can reset it by clicking on the 'CHAT' option and  then type responses with a help desk representative who will assign you a Temporary Password. 


Prior to being connected to a Chat representative; you must provide the personal data requested. (These are not the challenge questions, but rather, personal data about you). 


You will then be assigned a temporary password and you must log-in with 

the temporary password. You will then be asked to  select (4) Challenge Questions before creating your new password


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C L I C K   O N   THE   F O R G O T   P A S S W O R D   O P T I O N

If you have forgotten your password; it can also be reset by clicking on 'FORGOT PASSWORD'.   


  • You must then answer the (4) Challenge Questions you originally set up for your log-in.  
  • You must remember all of the answers.
  • See the Employee Number requirement below..


IMPORTANT --- When entering your Employee Number to select your (4) new challenge questions; you must use an 8-DIGIT employee number (which may require you to add leading zeros to your employee number to equal eight digits).


After you have selected new challenge questions,  and after you have created your new password, and for future log-ins to the AA Retirees Website, you will only need to enter your actual employee number, even if does not equal 8-DIGITS.

INSTALLING JETWAY APPs

APPLE DEVICES

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Instructions for Installing the JetAway APP for an APPLE Device. 


NOTE --- The JetAway app is not available in the Apple or Android APP store.


JetAway version 4.0.6

Updated on July 26, 2018

OS Requirements: iOS 8.0 or later


  

You can install JetAway for Apple IOS in (2) different ways.


The first method 'REQUIRES' you to log-in to the AA Retirees Website.


1. Log-in to the Retiree website and Scan the QR (Quick Response) code with your device, which is displayed for IOS devices.

2. Login to the Retiree website with your device's browser, navigate to the APP; page; tap download and install.  


For options 1. and 2. above, you'll be prompted to enter your AAID and password. You'll then see the first screen to the right. Tap the button in the middle titled "Download JetAway", then tap "Install".


For iOS older than iOS9, you'll be taken to your home screen. Find the JetAway icon. You'll see a message similar to the one displayed at the left. Select "Trust".


For iOS9 and above, after you tap the download JetAway button, it will look like nothing is happening. Close this window and go to your home screen. Find the new JetAway icon and tap to open. You'll see a message similar (Untrusted Enterprise Developer); Tap "Cancel" and follow the steps below.


1. Select "Settings"

2. Select "General"

3. Select "Profile" or "Device Management"

4. Select "American Airlines"

5. Select "Trust American Airlines"


Navigate back to your home screen and find the new JetAway icon. 

Open JetAway and sign in using your AAID and password.

ANDROID DEVICES

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Instructions for Installing the JetAway APP for an ANDROID Device.


NOTE --- The JetAway app is not available in the Apple or Android APP store.


JetAway Version 4.0.4

Updated on March 5, 2018

Requirements: Android operating system 4.1.1 and above


If there is an issue  in downloading these Apps; it can be an issue with the BROWSER you are using.

  • You may have to download a 'different' browser if this is preventing the App from loading.
  • If your Browser is set to "private" the page will not load so you will need to change your Browser Setting.
  • Be certain that your history and cookies are cleared.

  

You can install JetAway for Android OS in (3) different ways:


The first (2) methods (listed below) to install the JetAway App for Android 'REQUIRES' you to log-in to the AA Retirees' Website.


1. Log-in to the Retiree website and Scan the QR (Quick Response) code with your device which is displayed for Android devices.

2. Log-in to the Retiree website with your device's browser, navigate to the App  page; tap download and install.

_________________________________________________________________________________

3. To MANUALLY install JetAway to your Android device; do the following. 


Prior to download - check the following settings:

1. From the Home screen of your Android device, tap Menu.

2. Tap Settings.

3. Select Security.

4. Ensure the box marked Unknown Sources is checked.


NOTE: If there is no entry called Unknown Sources, then you have an AT&T phone or a phone offered by another carrier that has disabled the ability to install non-market applications. If this is the case, you will not be able to install the application at this time.


If Unknown Sources is not checked, tap on it, observe the warning, 

and tap OK.  --- BEGIN INSTALLATION.


1. From your device's internet browser, enter the following URL: JetAwayAndroid-4.0.4

2. Pull down the window shade. Observe the status of the download.

3. When the download is complete, tap on the completed download in the window shade.

4. Tap Install.

5. The application is installed!

More Information Can Be Found on the Retirees' Website

WWW.RETIREES.AA.COM

WE - FLY - AA

20% DISCOUNT AADVANTAGE TICKETS

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CALL:  We-Fly-AA  for Ticketing

1-888-933-5922 


Purchase 20% Discounted 

AAdvantage Mileage Ticket


Retirees are eligible for a 20% mileage discount on select MileSAAver and Aanytime awards for confirmed space travel on flights operated and marketed by AA. 


Award travel on AAdvantage participating airlines and codeshare flights is not eligible.


  • Confirm itinerary on AA.com
  • Put  reservations on 24-hour hold; must purchase ticket within 24 hrs.
  • Call We-Fly-AA to issue ticket.

 


DISCOUNT TICKETS - AA20

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 CALL:  We-Fly-AA  for Ticketing


1-888-933-5922 

Purchase AA20 Ticket


Retirees, including those at our wholly owned carriers Envoy, Piedmont and PSA, are eligible to receive 20% discount on American Airlines'  published fares.


You can purchase a confirmed reservation ticket with a 20% discount. The AA20 designation allows you to check up (2) free bags. The system recognizes you as an AA20 traveler and will waive your bag fees at the ticket counter or self-service kiosk.


  • Confirm itinerary on AA.com
  • Put reservations on 24-hour hold; must purchase ticket within 24 hrs.
  • Call We-Fly-AA to issue ticket. 

BEREAVEMENT A9 PASS

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CALL:  We-Fly-AA  

to Book Itinerary & Ticketing 


1-888-933-5922


Review 'THE TRAVEL GUIDE' on the Retirees' Website to determine 

eligible travelers for A9 pass travel.

WWW.RETIREES.AA.COM

UPDATE MY INFORMATION

EMPLOYEE & RETIREE CENTRAL

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AA has transitioned to EMPLOYEE CENTRAL which is a new HR System 

for employees and retirees.

 

You will also need to make additional notifications to other administrators 

to ensure your update(s) is reflected 

in all of your retiree records.


Contact administrators for the following benefits separately to update personal changes and contact information.

______________________________________________ 


Fidelity (401(k): 1-800-354-3412


COBRA: American Airlines Benefit Service Center (888) 860-6178


Retiree Dental: MetLife (800) 474-7371


Supplemental Medical: HealthFirst TPA 

P.O. Box 130217, Tyler, TX 75713-0217 

or call (800) 711-7083

 



CHANGE PERSONAL DATA

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CHANGES TO YOUR PERSONAL DATA


It may take up to (5) business days for the updates to be updated in the system.


To obtain and print a copy of the 

Retiree Personal Data Change Form

you must log-in to the AA retirees website 

www.retirees.aa.com 


You can access this form on the HOME Page, 

in the Right Margin by Clicking on 

UPDATE MY INFORMATION

______________________________________________ 


Change in Marital Status  

Name Change

Update Mailing Address

______________________________________________ 


Print and Complete the 

Retiree Personal Data Change Form


MAIL  TO: 

American Airlines HR Services 

P. O. Box 619616, MD 5146 HDQ1 

DFW Airport, TX 75261-9616


Or

FAX  TO:   817-967-6335


Or

EMAIL  TO: Retirement.Services@aa.com

  

AAFCU

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American Airlines Federal Credit Union 


Changes  will NOT automatically be updated in your AAFCU records. 


You must contact the Credit Union to make any changes directly with them. 

______________________________________________


T A X    I N F O R M A T I O N  C H A N G E S 


If you are receiving a American Airlines pension and you changed your state of residence, you may need to make changes to your state withholding allowance. 


You can make this change on the website of the Pension Service Center.



If a member of the Pilot Pension Plan 

and you need to make a tax change, 

you will need to email: Retirement.Services@aa.com




PENSION PLAN

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HR Services – State  Street

1-844-543-5747    

1-888-548-4455

1-800 447 2000 


 To Contact State Street Bank:  617 985-1662 

RETIREE LIFE INSURANCE

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AA Benefits Service Center 1-888-860-6178  (MON-FRI)  9 a.m. -  6 p.m. (CT) 


Legacy American Airlines Retirees who retired on or before  November 1, 2012 

(date of bankruptcy filing) 

are eligible for Retiree Life Insurance. 


The amount of eligible life insurance may 

vary based on your retirement date, 

work group, union or non-union, 

and other  factors.

Those who retired after 11/01/12, do not have a continuation of their company life insurance.


It important that your contact and BENEFICIARY information is up-to-date 

with AA.   Otherwise, payment of the life insurance benefit will NOT be made at 

the time of the retiree's death.   

RETIREE MEDICAL

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On July 25, 2018, the Bankruptcy Court ruled that 'some' AA Retirees who retired prior to Nov. 29, 2011, which was the declaration date of Chapter 11 Bankruptcy by AMR (American Airlines, Inc.) would retain their retiree medical insurance benefits.


There are specific requirements to qualify for retiree medical insurance from AA based on management/non-management work groups, union/non-union, your age, and the date of your retirement from AA .


Page (4) of this website provides a 

general summary of the requirements. 

The AA Retiree Medical Guide is also published in its entirety on the retirees' website:  www.retirees.aa.com



Team Member Service Center - TMSC

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TEAM MEMBER SERVICE CENTER



EMPLOYEES & RETIREES 1-800-447-2000   


RETIREES ONLY 1-844-543-5747 


MON-FRI: 7 a.m.–7 p.m. CT    

SAT-SUN:  8 a.m.– 7 pm. CT 

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CHOOSE A PROMPT


  • TRAVEL


  • GENERAL POLICY 


  • RETIREE DATA MANAGEMENT


This is the area of the Service Center to confirm that your personal information on file with AA 

is accurate and current. 

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RETIREES ON-LINE ACCESS  

Use the  "Automated Form"  on the Retirees' Website to open a case or review status of a case already created.


OPEN A CASE 

  • Report Non-Rev Travel Issues. 

(Include specific flights, dates, airports, passenger names, relationship to you, etc).


TRAVEL INVOICE QUESTIONS

Refunds/Overcharges 

  • Choose the Travel Planner Option
  • View Previous Trips.
  • Select the dispute button on the trip for which you  have a dispute.


STATUS UPDATES ON YOUR CASE

  • An email will be sent to the appropriate  department for review.
  • AA will provide updates on the issue reported.

www.retirees.aa.com

Work Number & W-2 RETIREE TAX FORM

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VERIFICATION OF EMPLOYMENT OR RETIREE STATUS

The Work Number is the leading provider of employment and income verifications. It is used by lenders, property managers, pre-employment screeners, social service agencies and others who need to verify an individual's employment status and sometimes, their income. Typically, verifications are required when a person applies for a loan or public aid, leases an apartment, updates their immigration status, or applies for a job. 


REQUEST MY INFORMATION (EMPLOYMENT DATA REPORT)

The Employment Data Report gives you the ability to check to see if your information is correct.

THE WORK NUMBER WEBSITE
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W2 - RETIREE TAX FORM

All U.S. based retirees will receive a paper W-2 Tax Form for 2018 at their mailing address on file with AA. It will be postmarked by Jan. 31, 2019. 


The IRS now requires AA to report your income related to retiree travel on Form W-2. Imputed income is the estimated value of a trip that is added to your taxable income to comply with IRS guidelines. Trips are valued for imputed income purposes based on mileage for each segment flown.   


Imputed Income applies to travel by registered companions, non-dependent children (up to age 24 yrs.), domestic partners and their children. 


Imputed Income DOES NOT Apply to D3 Travel.  

_______________________________________________________________________________


AA retirees residing in San Juan or the U.S. Virgin Islands do not pay 

federal income tax.  If the retiree goes to their profile in The Travel Planner, the coupon breakdown in the detail area shows $0.00 for federal tax and 

that they are only charged for FICA. 


Questions?

If you have questions about your W-2 for imputed income related to travel, please contact the Team Member Service Center at 844-543-5747. For all other W-2 questions, please reach out to psc@aa.com for assistance.