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NON-PAYMENT OF SERVICE CHARGES

Effective NOV 6, 2020 a new automated process will deactivate non-rev travel for retirees if their outstanding travel charges are significantly past due. Specifically, if you are 45-days past due your travel privileges will be disabled. 

  • Retirees who no longer have travel privileges will not be able to create new listings or check-in for existing listings.
  • Once outstanding travel charges are paid through the Travel Planner, travel is automatically turned back on, usually within 10 to 15 minutes.

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PAST DUE DEADLINES

30-days past due: another email will be sent reminding you of the outstanding travel charges.


45-days past due: you will not have access to D3 guest passes until all outstanding travel charges are paid.


60-days past due: you will no longer have access to your travel privileges, including personal travel on other airlines (ZED) until all outstanding travel charges are paid.

HELP CENTER / WE-FLY AA/ TMSC/ UPDATE MY INFO/ VERIFY EMP

LOCKED OUT OF RETIREES' WEBSITE

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Locked Out of Retirees' Website?

1-888-207-2607  OR 

918-833-3333. Option 3, Option 1 


You must change/create a new password every (90) days.  

CHANGING your password IS NOT the same as RESETTING it.


WHEN YOU FORGET YOUR PASSWORD  YOU MUST RESET IT.

You can reset your password in (2) ways; both require you to log-in to the AA Retirees' Website. 


Choosing the CHAT Option

OR ..... 

CLICKING the Forgot Password Option

      _______________________________________________________________


C H A T   O P T I O N 

If you have forgotten your Password, you can reset it by clicking on the 'CHAT' option and  then type responses with a help desk representative who will assign you a Temporary Password. 


Prior to being connected to a Chat representative; you must provide the personal data requested. (These are not the challenge questions, but rather, personal data about you). 


You will then be assigned a temporary password and you must log-in with the temporary password. You will then be asked to  select (4) Challenge Questions before creating your new password


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C L I C K   O N   THE   F O R G O T   P A S S W O R D   O P T I O N

If you have forgotten your password; it can also be reset by clicking on 'FORGOT PASSWORD'.   


  • You must then answer the (4) Challenge Questions you originally set up for your log-in.  
  • You must remember all of the answers.
  • See the Employee Number requirement below..


IMPORTANT --- When entering your Employee Number to select your (4) new challenge questions; you must use an 8-DIGIT employee number (which may require you to add leading zeros to your employee number to equal eight digits).


After you have selected new challenge questions,  and after you have created your new password, and for future log-ins to the AA Retirees Website, you will only need to enter your actual employee number, even if does not equal 8-DIGITS.

WE - FLY - AA

20% DISCOUNT AADVANTAGE TICKETS

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CALL:  We-Fly-AA  for Ticketing

1-888-933-5922 


Purchase 20% Discounted 

AAdvantage Mileage Ticket


Retirees are eligible for a 20% mileage discount on select MileSAAver and Aanytime awards for confirmed space travel on flights operated and marketed by AA. 


Award travel on AAdvantage participating airlines and codeshare flights is not eligible.


Confirm itinerary on AA.com


Put  reservations on 24-hour hold; must purchase ticket within 24 hrs.


Call We-Fly-AA to issue ticket.

 


DISCOUNT TICKETS - AA20

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 CALL:  We-Fly-AA  for Ticketing

1-888-933-5922 


Purchase AA20 Ticket


Retirees, including those at wholly owned carriers Envoy, Piedmont and PSA, are eligible to receive 20% discount on American Airlines'  published fares.


You can purchase a confirmed ticket with a 20% discount. The AA20 designation allows you to check (2) free bags. The system recognizes you as an AA20 traveler and will waive your bag fees at the ticket counter or self-service kiosk.


Confirm itinerary on AA.com


Put reservations on 24-hour hold; must purchase ticket within 24 hrs.


Call We-Fly-AA to issue ticket. 

BEREAVEMENT A9 PASS

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CALL:  We-Fly-AA  to Book Itinerary & Ticketing 

1-888-933-5922


Review THE TRAVEL GUIDE to determine eligibility for A9 pass travel.


 UPGRADE REQUESTS 

A9 pass travelers DO NOT show up on the airport priority list because the reservations are confirmed in 'H' Inventory.  


If the A9 pass traveler wants to be listed for an upgrade; they MUST check-in with an airport agent to be placed on the airport priority list. The A9 pass traveler will be placed on the airport priority list with the code: UPGE

   

SEAT ASSIGNMENTS 

When confirming your reservation, 

seats which are "NOT" designated as MCE/Premium can be assigned without 

a charge.  


If you request a MCE/Premium seat 

assignment, the appropriate charges 

of $25 or $45 will be collected.  


If the only seats available at the time of 

booking are MCE/Premium seats; you can choose to purchase a MCE/Premium seat, or wait until you arrive at the airport for a seat assignment.   


However, if available, MCE/Premium seats can be assigned at the airport at 

no additional charge.


NON-REVENUE TRAVEL ISSUES

NON-REV TRAVEL ISSUES SHOULD BE REPORTED TO AA 

(Using the American Airlines Retirees' Website)


We have included the process to report travel issues in the

 'TEAM MEMBER SERVICE CENTER' Section  below.


You must log in to the AA retirees' website and use the on-line form provided 

OPEN A CASE 

TMSC - Team Member Service Center

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TEAM MEMBER SERVICE CENTER


EMPLOYEES & RETIREES 

1-800-447-2000   


RETIREES ONLY 1-844-543-5747 


MON-FRI: 7 a.m.–7 p.m. CT    

SAT-SUN:  8 a.m.– 7 pm. CT 


__________________________________


RETIREES'  ID  


If you need an AA Retirees' Identification Card, or you have lost your ID; 

you will need to go to the AA Retirees' Website to request one.


The process to request one is located 

on the 1st page of the website, 

right -hand column.






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CHOOSE A PROMPT


  • TRAVEL


  • GENERAL POLICY 


  • RETIREE DATA MANAGEMENT


This is the Area of the Service Center 

to confirm that your "personal information" on file with AA 

is accurate and current. 

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RETIREES ON-LINE ACCESS  

Use the  "Automated Form"  on the Retirees' Website to open a case or review status of a case already created.


OPEN A CASE 

  • Report Non-Rev Travel Issues. 

(Include specific flights, dates, airports, passenger names, relationship to you, etc).


TRAVEL INVOICE QUESTIONS

Refunds/Overcharges 

  • Choose the Travel Planner Option
  • View Previous Trips.
  • Select the dispute button on the trip for which you  have a dispute.


STATUS UPDATES ON YOUR CASE

  • An email will be sent to the appropriate  department for review.
  • AA will provide updates on the issue reported.

UPDATE MY INFORMATION

EMPLOYEE & RETIREE CENTRAL

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AA has transitioned to EMPLOYEE CENTRAL which is a new HR System 

for employees and retirees.

 

You will also need to make additional notifications to other administrators 

to ensure your update(s) is reflected 

in all of your retiree records.


Contact administrators for the following benefits separately to update personal changes and contact information.

___________________________________________ 


Fidelity (401(k): 1-800-354-3412


COBRA: American Airlines Benefit Service Center (888) 860-6178


Retiree Dental: MetLife (800) 474-7371


Supplemental Medical: HealthFirst TPA 

P.O. Box 130217, Tyler, TX 75713-0217 

or call (800) 711-7083

 



CHANGE PERSONAL DATA

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CHANGES TO YOUR PERSONAL DATA


It may take up to (5) business days for the updates to be updated in the system.


To obtain and print a copy of the 

Retiree Personal Data Change Form

you must log-in to the AA retirees website 

www.retirees.aa.com 


You can access this form on the HOME Page, 

in the Right Margin by Clicking on 

UPDATE MY INFORMATION

___________________________________________

Change in Marital Status  

Name Change

Update Mailing Address

___________________________________________ 

Print and Complete the 

Retiree Personal Data Change Form


U.S. MAIL 

American Airlines HR Services 

P. O. Box 619616, MD 5146 HDQ1 

DFW Airport, TX 75261-9616

Or

FAX:   817-967-6335

Or

EMAIL : Retirement.Services@aa.com

  

AAFCU

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AMERICAN AIRLINES 

FEDERAL CREDIT UNION


Changes  will NOT automatically 

be updated in your AAFCU records. 


You must contact the Credit Union to make any changes directly with them. 




Work Number & W-2 RETIREE TAX FORM

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VERIFICATION OF EMPLOYMENT OR RETIREE STATUS

 The Work Number® quickly provides automated proof of your employment and salary information. The Work Number® is widely known to mortgage lenders, banks, property management companies, and others who may need proof of your employment or income, and it’s easy for them to use. The service is available anytime, anywhere - 24 hours a day, 7 days a week. 


You must set up an Account through the Work Number. The process to   

set-up an account is explained on the American Airlines Retirees' Website. www.retirees.aa.com


You may also request your Employment Data Report from the Work Number Website. The Employment Data Report gives you the ability to determine if your information is correct.

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W2 - RETIREE TAX FORM

All U.S. based retirees will receive a paper W-2 Tax Form for 2018 at their mailing address on file with AA. It will be postmarked by Jan. 31, 2019. 


The IRS now requires AA to report your income related to retiree travel on Form W-2. Imputed income is the estimated value of a trip that is added to your taxable income to comply with IRS guidelines. Trips are valued for imputed income purposes based on mileage for each segment flown.   


Imputed Income applies to travel by registered companions, non-dependent children (up to age 24 yrs.), domestic partners and their children. 


Imputed Income DOES NOT Apply to D3 Travel.  

_______________________________________________________________________________


AA retirees residing in San Juan or the U.S. Virgin Islands do not pay 

federal income tax.  If the retiree goes to their profile in The Travel Planner, the coupon breakdown in the detail area shows $0.00 for federal tax and 

that they are only charged for FICA. 


Questions?

If you have questions about your W-2 for imputed income related to travel, please contact the Team Member Service Center at 844-543-5747. For all other W-2 questions, please reach out to psc@aa.com for assistance.