To notify AA of the passing of a Retiree, please call;
1-800-447-2000. Press Option '0'
AA can help you with benefits and travel information and transportation of remains.
Shipment of Human Remains.
The company provides confirmed space for the shipment of any team member's, retiree’s or eligible family member’s remains between cities on the American Airlines system.
At this time, our regional carriers are unable to accommodate the shipment of remains.
For additional information, you may email TLC@aa.com or call 800-852-3333 and speak with a TLC Specialist with the Cargo Department. You will need to contact the funeral home or mortuary to make the arrangements. They will need your American Airlines ID number, your department’s cost center (you can contact your department’s leadership team or department admin to get this information), and your relation to the deceased.
If you are a retiree, they will just need your American Airlines ID number. The funeral home will contact our
TLC Specialist with the Cargo Department to make the arrangements. If any additional charges are accrued, they will be the responsibility of the next-of-kin or estate.
Note: The Company is unable to secure courtesy shipment of remains on other airlines. Team members, retirees or eligible family members are also allowed to carry on a crematory container provided Transportation Security Administration (TSA) screening and the laws of the country of destination (if applicable) can be met.