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NON-REV TRAVEL ISSUES SHOULD BE REPORTED TO AA
(Using the American Airlines Retirees' Website)
We have included the process to report travel issues in the
'TEAM MEMBER SERVICE CENTER' Section below.
You must log in to the AA retirees' website and use the on-line form provided
OPEN A CASE
TEAM MEMBER SERVICE CENTER
EMPLOYEES & RETIREES
RETIREES ONLY 1-844-543-5747
MON-FRI: 7 a.m.–7 p.m. CT
SAT-SUN: 8 a.m.– 7 pm. CT
If you need an AA Retirees' Identification Card, or you have lost your ID;
you will need to go to the AA Retirees' Website to request one.
The process to request one is located
on the 1st page of the website,
right -hand column.
CHOOSE A PROMPT
This is the Area of the Service Center
to confirm that your "personal information" on file with AA
is accurate and current.
RETIREES ON-LINE ACCESS
Use the "Automated Form" on the Retirees' Website to open a case or review status of a case already created.
OPEN A CASE
(Include specific flights, dates, airports, passenger names, relationship to you, etc).
TRAVEL INVOICE QUESTIONS
STATUS UPDATES ON YOUR CASE
AA has transitioned to EMPLOYEE CENTRAL which is a new HR System
for employees and retirees.
You will also need to make additional notifications to other administrators
to ensure your update(s) is reflected
in all of your retiree records.
Contact administrators for the following benefits separately to update personal changes and contact information.
Fidelity (401(k): 1-800-354-3412
COBRA: American Airlines Benefit Service Center (888) 860-6178
Retiree Dental: MetLife (800) 474-7371
Supplemental Medical: HealthFirst TPA
P.O. Box 130217, Tyler, TX 75713-0217
or call (800) 711-7083
CHANGES TO YOUR PERSONAL DATA
It may take up to (5) business days for the updates to be updated in the system.
To obtain and print a copy of the
Retiree Personal Data Change Form
you must log-in to the AA retirees website
You can access this FORM
on the HOME Page,
in the Right Margin,
by Clicking on
UPDATE MY INFORMATION
Change in Marital Status
Update Mailing Address
Print and Complete the
Retiree Personal Data Change Form
American Airlines HR Services
P. O. Box 619616, MD 5146 HDQ1
DFW Airport, TX 75261-9616
EMAIL : Retirement.Services@aa.com
FEDERAL CREDIT UNION
Changes to your personal data will NOT automatically be updated in your
You must contact the Credit Union to make any changes directly with them.
Feb. 14, 2020
AACU is moving to the
Robert L. Crandall Campus
New STREET Address
14050 FAA Blvd.
Ft. Worth, TX 76155
New MAILING Address
P. O. Box 619001
FW Airport, TX 75261-9001
Effective NOV 6, 2019 a new automated process will deactivate non-rev travel for retirees if their outstanding travel charges are significantly past due. Specifically, if you are 45-days past due your travel privileges will be disabled.
The Work Number® quickly provides automated proof of your employment and salary information with American Airlines.
The Work Number® is widely known to mortgage lenders, banks, property management companies, and others who may need proof of your employment or income, and it’s easy for them to use. The service is available anytime, anywhere - 24 hours a day, 7 days a week.
You must set up an Account through the Work Number. The process to
set-up an account is explained on the American Airlines Retirees' Website. www.retirees.aa.com
You may also request your Employment Data Report from the Work Number Website. The Employment Data Report gives you the ability to determine if your information is correct.
All U.S. based retirees will receive a paper W-2 Tax Form for 2019 at their mailing address on file with AA. It will be postmarked by Jan. 31, 2020.
The IRS now requires AA to report your income related to retiree travel on Form W-2. Imputed income is the estimated value of a trip that is added to your taxable income to comply with IRS guidelines. Trips are valued for imputed income purposes based on mileage for each segment flown.
Imputed Income applies to travel by registered companions, non-dependent children (up to age 24 yrs.), domestic partners and their children.
Imputed Income DOES NOT Apply to D3 Travel.
AA retirees residing in San Juan or the U.S. Virgin Islands do not pay federal income tax. If the retiree goes to their profile in The Travel Planner, the coupon breakdown in the detail area shows $0.00 for federal tax and that they are only charged for FICA.
If you have questions about your W-2 for imputed income related to travel, please contact the Team Member Service Center at 844-543-5747. For all other W-2 questions, please reach out to firstname.lastname@example.org for assistance.
Copyright © 2018 AMRRC, Inc. American Airlines Retirees Committee - All Rights Reserved.